Botach Tactical Online Store

UPDATE: after a phone call and several emails, my refund has finally been processed six weeks later. it was $130, not $180 as i originally posted. anyway, better late than never, but it really should not have taken so long or so much of my time to complete.

ORIGINAL: Ordered several items. As mentioned before, a few were apparently out of stock and nobody at Botach ever told me that. In fact, I had to email them and wait a week for a reply to learn that I would never be receiving them (but at least I had not been charged). However, one item ($180 binoculars) was out of stock, my credit card HAS BEEN CHARGED, I will never be receiving them and after over two weeks of waiting subsequent to being notified that my credit card will be refunded, it HAS NOT, and I am receiving no response about it further from Botach. LOUSY CUSTOMER SERVICE, AS PREVIOUSLY REPORTED. i plan on involving a third party (hell, i can afford a lawyer even if it costs me a fair amount of money, just to see some justice done).

All around bad experience and the (not so) funny thing is the customer service department could care less!
Bait and switch tactics with a product on their website.  Item ordered wasn't item shipped.  Instead of making things right, or even apologizing for their mistake, they refused to do anything at all.
Bottom of the barrel customer "service" for sure.

Never, Never , Never have I had an experience like this one! This company is the worst that I have ever delt with in making a purchase online! We placed an order for gloves over 2 months ago, we still have not recieved them! Everytime you call you get a complete run-around as to why .....the last time we called they said our item was on backorder. Like they didnt know that 2 months ago. Oh, and your lucky if you can ever get them to answer the phone. DO NOT MAKE A PURCHASE FROM THIS WEBSITE!!!!!!!!!!!!!!!!!

Online ordering was very easy, confirmation came right through, everything in stock. Right? Wrong. After getting no tracking information or returned phone calls, after the second day awaiting 2 day shipping, I continued to call and finally got a customer rep(Lisa) that could actually serve customers. I was told instead of the order going out as promised, one of my items wasn't even in stock. She upgraded to a better item for a good price, shipped out as promised, and I did in fact receive it in 2 days. Miraculous! I like their prices and vast selection, but will not order again without first talking personally to Lisa. Otherwise,NO WAY!!

If you are a real cheapskate and you don't care if something is placed on backorder forever, then go for it. I won't deny that they have some very competitive prices when things go on sale. Botach Tactical does not understand the meaning of customer service and needs to take some lessons from APPLE. On more than one occasion, they have mis-packed my orders, sending me the incorrect items and it is extremely difficult to get in touch with someone to take care of you after the sale. The organization is very disorganized and not well managed. They hire workers who are not knowledgeable about their products. In short, this is the last time that I will order from Botach and will instead pay more to another vendor to get the customer support that we all deserve.

Placed an order over 850$ 11 days ago. After a week of no package being at my door i started to call them. It took me lot of time and nerves to rich them via e-mail,online chat and luckily i got them on phone. I had been shocked by the customer service that i had been experiencing. They told me that they are out of stock, i asked why no one notified me- she replied " do you want to cancel your order or it would be in stock in about 7-10 days" even without any apology or any excuse !!!

I would never do business with them again!!!

Today,May 22. After month past of my order and almost two weeks that i canceled it- I RECEIVE ,BY E-MAIL, CONFIRMATION THAT THEY SHIPPED MY ORDER AND THEY DID CHARGE MY CARD FOR 850 !!! TOMORROW I GO TO THE BANK TO GET MY MONEY BACK !!!

This company is a complete and utter joke.  I should have heeded the warnings, but as I wanted low cost items, thought I'd do my own test.

Sure enough,things seemed good - my order was acknowledged immediately; day after, received shipping info from UPS.  However, it was too good to be true...a few days later, the UPS tracking number still showed the items had not been picked up.  This was because they was not in stock, I later found out.

Have currently asked for a refund (they charge your card immediately)...I'll give them a week - should no refund appear, I'll just go ahead and dispute the charge with the credit card company.  The more people that do that the better to be honest; in this day and age of live stock tracking and shipment tracking, they don't deserve to remain in business.

I read a lot of negative reviews about this store but decided to give it a try because they have some unique items. I ordered a Blackwater knife from BotachTactical.com (Botach) a couple months ago. I also added a couple of low-priced items to my order because those additional items do not increase shipping cost too much. Several days later Botach sent me an email which says that all items were shipped. But it seemed that they did not charge me for the knife. Immediately I know some thing was wrong. A few days later when I got the package the knife was not there.

Botach left out the most important item without letting me know. Otherwise I would have cancelled the entire order because I wouldn’t pay a huge shipping charge for a couple of small items. They altered my order without my permission. DON’T BE LURED BY THE LOW PRICE, THEY DON’T HAVE THE STUFF. EVEN IF THEY TELL YOU THEY DO, THEY DON’T.

Do not buy from Botach Tactical.  Slow shipping, rude customer service if the ever answer the phone.  Took four days and a several phone calls just to get a tracking number.  Item still wasn't shipped.

I had a fairly pleasurable experience in dealing with Botach. They had great prices, good selection and I would not have any hesitation to order from them again. The only "con" was that the shipping was kind of slow, It took 9 days to recieve my order however they are on the other side of the country.

I ordered a part as pictured on their web page and received a totally different part. Customer no service is slow to respond and for the most part rude. They hint at the fact they believe i am trying to rip them off somehow by asking for a part or model number on a part that is too small to print such a number on it. i offered to send a photo of the "supposed to get" item and the "got" item, too no avail. To date ( March 28, 2007) they want me to send them the part (one they say is not the wrong one) with NO promise of delivery of the one I ordered.
I ended up filing a complaint with the Better Business Bureau only to find I am one of HUNDREDS to file a similar complaint. BEWARE !!
p.s. the shipping was more than two weeks late as well. Some kind of error between them and shipper.

Worst company I have ever dealt with PERIOD. The screwed up my order on three separate occasions. You think I would have learned my lesson but their prices seemed pretty low compared to other Internet vendors. Problem is they have TERRIBLE SERVICE and they won't sent you the correct merchandise. When you try to return a product they sent you in error they won't send you a return postage label. Their customer service department won't respond to emails sent or return your phone calls. For three months I tried to rectify their mistake to no avail. After three straight BAD experiences I would NEVER purchase from this company. You are taking a HUGE risk if you buy any product from them. Officer Al

Very fast to cash my check, but when the items sent had a problem, the person simply said I can just keep them (knowing well that they dont work) after a while i asked for an exchange, the answer was a simple No, which then i wanted a refund. Items were sent back, and I KNOW that they didnt work, but the person there said they DID...well the refund isnt 100%, and don't ever ever expect them to EVER refund you 100% of the money that you worked hard for.
Very simply;they are fast to take your money, and then you get stuck with something that isn't working, or kiss your money goodbye.

THIS COMPANY IS HORRIBLE! I ordered two sets of a Peltor Tactical 6 headphones and after almost two weeks I received a box with a letter. This product is backordered but in it place we have mailed you this item instead. What?! THIS IS HORRIBLE BUSINESS PRACTICE. There was no email saying this item was backordered, when I ordered the product it said it was in stock, and no email or phone call was sent. I don't want a company to send me a random product that I didn't order without trying to get a hold of me to let me know if that is ok. PLEASE DO NOT SUPPORT THIS COMPANY WITH YOUR HARD EARNED MONEY! SHOP ELSEWHERE!

I have ordered from Botach in the past, so I didn't really hesitate when I was looking for a hard to find holster. I placed the order online only to find out AFTER calling them that the holster would be back ordered for the next several months!

Not a problem... I let me order go and figured they would ship it when available. About a month later I got a notice saying the item was shipped, my card was charged, and I was happy. Unfortunately there was no product shipped, it took two months of calling them to get a refund, and now I will never do business with them.

I left messages, sent emails... anything and everything you can think of, but it still took two months. The prices are definitely good, but if you need any customer service, forget about it.