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Dell Business Online Store

Dell Business Online Store

Overall store rating:  Store Rating: 3.5
Reviewed by 1798 customers
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Showing 1-15 of 701 reviews Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 47   Next
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Overall Rating:Store Rating: 2.0
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Ten Day Lead Time to Lure But Actual Confirmation Shows Much Later Date

by mgbland , Oct 09 '09
Dell Business Online Store is a two time loser with me. I placed an order using the Merrill Lynch preferred part of their page, and the sales clerk put in some items in my system I really didn't want, and she would remove them because they were ...
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Overall Rating:Store Rating: 1.0
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Worst Online Shopping Experience and Customer Service Ever.

by adamaba , Aug 15 '09
I ordered a camera (Lumix LX3) from Dell that had a shipping date of 1-2 weeks.  I ordered from Dell because they had the best price of what I considered reputable websites.  Had I known the camera would be backordered 3 times over six weeks, ...
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Overall Rating:Store Rating: 1.0
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Completely worthless online chat at Dell

by jsbird , Jun 10 '09
I work for a small non-profit and we recently purchased 3 monitors through Dell. I thought we ordered monitors with built-in speakers. The monitors that arrived did not have these. Went online to check what was ordered. The model number is 1 digit off ...
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Overall Rating:Store Rating: 2.0
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Lack of factory installed software and poor computer technicians

by lili1026 , May 31 '09
I bought my Dell computer 4 years ago on-line through the official Dell website.  I am amazed at the high reviews I've read on this site because my experience with Dell was negative.  The price was good and the desktop computer came with a low ...
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Overall Rating:Store Rating: 2.0
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Dell NBD (next-business day) service - NOT!

by tazman09 , May 28 '09
I bought a new Dell XPS 630i system with several upgrades.  Within a couple of weeks, either the PSU (power supply unit) or the motherboard died.  This review is not about the faulty computer (although that is a source of aggravation).  ...
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Overall Rating:Store Rating: 1.0
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Horrible Customer Service / Pricing Schemes

by mondolulu , Feb 13 '09
My computer/printer order was to include a coupon from Staples. The coupon never came. I called Dell Customer Service. Someone (in India) told me it was a mistake and my order did not qualify for this item. But it was clearly on my order, confirmation ...
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Overall Rating:Store Rating: 1.0
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THE WORST CUSTOMER SERVICE EXPERIENCE IN MY LIFE!!!!!!

by ra2060 , Feb 09 '09
I bought a PS3 from Dell 2 weeks ago. it was shipped 3-4 days later through UPS. UPS made a delivery attempt but i was not there. They were supposed to make another one the next day but they never showed up. I contacted UPS and they informed me that the ...
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Overall Rating:Store Rating: 2.0
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Recent support was terrible - cannot reccommend DELL

by fatherjohnaz , Feb 09 '09
I have purchased DELL computers since the early 1990s, including PCs for my wife and me and a laptop for my Dad.  In all those years, until now, I have only had two problems with any DELL computer.In 1999 I suffered a catatrophic failure of ...
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Overall Rating:Store Rating: 1.0
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Poor

by daddyduck , Jan 20 '09
I thought that dealing with a company like Dellwould be easy, but was I ever disappointed.   I ordered a 120 Zune home bundle pack advertised on Dell website after Christmas for my duaghter.I decided to order from Dell because I ...
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Overall Rating:Store Rating: 1.0
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Dell & Their Terrible Customer Service Ethic

by cjlong323 , Oct 21 '08
I ordered my Dell Inspiron 1525 notebook on the 1st of September, with the expected estimated arrival date of September 23. Although I wasn rsquo;t thrilled with waiting a couple days for the computer to arrive, I agreed, under the impression that it ...
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Overall Rating:Store Rating: 1.0
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terrible

by susannumbers , Oct 10 '08
I called Dell on 9 25 08 to buy a refurbished CPU for my small business. Matthew Devanney sold me a CPU which was not what I had requested. I had requested a 530s (slim tower) and I payed for a 503 mini tower. I was given only a minimally ...
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Overall Rating:Store Rating: 4.0
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Easy to Build a Computer to your Specs, then call them

by pabucksguy , Jun 10 '08
I have been using Dell’s various websites to order computers over the past 8 years. Overall, they have a decent user interface, and make it relatively easy to specify the computer that you are looking to build. However, If you buy more than 5 machines ...
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Overall Rating:Store Rating: 5.0
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I LOVE DELL!

by agent_zero , Mar 25 '08
Amazing selection, and even better customer service. I've been very happy with the products I received, the customer service is also top notch. They made a mistake, quickly corrected it, and offered me numerous upgrades. One of the things I like are the ...
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Overall Rating:Store Rating: 4.0
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Dell: An Excellent Site For Electronics Purchases (Customer Service Not Included)

by noangels noangels is a Top Reviewer on Epinions in Online Stores & Services, Epinions Most Popular Authors - Top 1000, Mar 22 '08
Electronics excite me. Not only are they a hobby in and of themselves, but most of my hobbies involve electronics in some form or another. I play video games on my computer and on various consoles. I love digital photography and use my computer to edit ...
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Overall Rating:Store Rating: 1.0
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Worst customer service. Masters of meaningless apologies.

by alias4603 , Jan 05 '08
Ordered replacement laptop AC power adapter to be shipped 2nd day air. Dell didn't notify DHL so it went regular way (apparently slow boat). After 4 hours on phone over two days with various "customer service" reps & managers they finally contacted DHL ...
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Showing 1-15 of 701 reviews Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 47 Next

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Showing 1-15 of 1,140 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 76   Next
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Overall Rating:Store Rating: 4.0
 
Jan 23 '09

Not quite as good an experience as I remember it being when I bought my previous Dell in 2000. But, still a positive experience overall despite some rather quaint practices and questionable rules with regard to the use of gift cards in conjunction with other Dell offers.
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Overall Rating:Store Rating: 4.0
 
Oct 23 '08

I was please to do bussness with dell
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Overall Rating:Store Rating: 4.0
 
Nov 18 '08

It was easy to get and buy what I was looking for
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Overall Rating:Store Rating: 4.0
 
Oct 09 '08

I always have good experience when i purchase something from dell Thanks
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Overall Rating:Store Rating: 4.0
 
Sep 17 '08

The shopping experience was okay but when I recieved my computer the keyboard did not work. Also when I tried to connect the new computer to my old dell printer there were alot of problems. I was on the phone with tech support for over four hours trying to get the issue resolved.
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Overall Rating:Store Rating: 5.0
 
Jul 09 '09

Dell is great. The problem I had was in the shipping (UPS) and not Dell. Dell rectified the problem immediately. Thanks DELL
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Overall Rating:Store Rating: 4.0
 
Nov 01 '08

Good experience.
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Overall Rating:Store Rating: 5.0
 
Nov 01 '08

excellent product and quick responce to the order
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Overall Rating:Store Rating: 5.0
 
Oct 13 '08

good
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Overall Rating:Store Rating: 4.0
 
Oct 13 '08

Very surprised at how quickly the order was recieved. Good job!
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Overall Rating:Store Rating: 4.0
 
Oct 23 '08

excellent
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Overall Rating:Store Rating: 5.0
 
Oct 30 '08

Very good and fast checkout. The product was backordered a few days, Dell promptly phoned me about the delay and offered me a refund. In the end the order still came earlier than promised.
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Overall Rating:Store Rating: 5.0
 
Oct 30 '08

Excellent experience.
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Overall Rating:Store Rating: 4.0
 
Nov 01 '08

I have received a part 3 times which has not been compatible with my computer.Am now attempting a fourth order of said part.
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Overall Rating:Store Rating: 4.0
 
Oct 30 '08

The delay between the order and the actual shipping is too long. My PC will be shipped November 7 but was ordered October 23. We are not talking about a car with EPA regulations. It's a small PC. Incidentally, I checked "no" on question 2 not because I received it in poor condition, but because I had not received it yet. You should have a third answer that someone can check in cases like mine.
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Showing 1-15 of 1,140 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 76 Next



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