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by claireydeacon , Jun 19 '02
A I live in the UK, this is based on the UK site.
Having encountered a number of problems with our previous PC, which we purchased from a Home Shopping Catalogue, we decided that it was time to upgrade. On looking around a number of sites, we...
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by kismocles , Dec 04 '02
NOTE: Be careful you are not charged sales tax on your order unless you live in: FL, KY, NC, NV, TN or TX.
In this epinion I will confine myself only to Dell's customer service (which beats being confined to the institution my family wants...
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by savantcenti , Apr 02 '03
I purchased a 4550 PC from Dell on January 2, 2003. One of the promotional promises was a $100 rebate. I exactingly filed for my rebate two weeks later; at my first posting of this review, it is April 14, and I have no rebate, no assurance of a rebate,...
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by debbert , Jan 06 '03
I tried to order an Iomega 40x12x48x CD-RW—firewire from Dell as a Christmas present for my brother. Order was placed 12/6/2002 with no problems. I ordered this item from Dell because they advertised the best price for it.
Next day I...
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by ima_user , Dec 02 '03
Synopsis : Ordering at Dell4me.com : Errors made with information I provided. Below Average. Hardware : Above Average. Software and setup : Substandard Customer Service: Horrifying, atrocious, ghastly, hideous, ...
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by stactom , Dec 08 '07
Dell Excellence: How to Experience It Preliminary Remarks The last several reviews (Fall 2007) of Dell (the store) have been quite negative and I am sure the authors have legitimate complaints. But, over the years I have purchased from Dell ...
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by bruisedlee , Apr 15 '03
I never thought I'd find my digital camera and the deepest discounts ever at Dell4me.com. This is my first purchase with them, and I instantly saved $80. Add to that an in-house rebate for $20, which amounts to a hundred bucks of savings! (Plus, it was...
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by moosepaws4 , May 08 '07
Dell Online Shopping is Easy Pros–Shopping online is easy, simple, and not stressful. You can see the merchandise you are ordering. Great promotional discounts. Good Products, and lots to choose from. Cons–Always read the fine print of ...
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by hottyson , Jul 26 '02
Buyer Beware! Don’t expect Dell to resolve any mistakes that they have made with your order. From the numerous responses and the effort they make to evaluate their service, I truly believe that they invest a great deal of time and money to customer ...
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by jeremyf , Oct 21 '01
Pros: The best prices I've ever seen in my life!
Cons: BAD customer service, BAD layout, BAD tracking.
I recently bought a PDA through Dell.com, the Sony CLIE 760C. It was a below average experience, but I eventually got my nice new CLIE in a nice well-packaged box.
PRICES:
If I had a bad time with Dell.com, why do I recommend...
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by oriental , Jan 27 '03
Due to STUPID school policy we have been stuck with Dell for years. Having ordered over 10 PCs from them I have to say the general experience was ~~~ ok.
Product selection: ok
Prior to this policy saying we have to order from...
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by tochriste , Jan 08 '02
As I write this review, I still cannot believe what my first, and last, experience with Dell has been like. I honestly thought that Dell was a good, solid company. I am not going to write a review about their hardware, because, you see, I never even got...
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by mom2sea , Nov 23 '01
Pros: Easy to use, great prices
Cons: customer service was a nightmare.
In September my computer was struck by lightning so we were in the market for a new computer. We had a Compaq previously and were very disappointed with it so we knew we didn't want another Compaq. After talking with several people in the computer field...
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by stout , Oct 03 '01
Pros: prices after infrequent promotional discounts
Cons: dishonesty, not honoring quoted prices, overcharging credit card without consent, atrocious customer service
There's really one positive aspect to my purchases with Dell. I got to learn to avoid them by purchasing accessories, before being suckered into a system.
If you want to hear the worst of it, jump to the end.
First I went for a...
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by beskeptical , Feb 04 '02
Dell had a promotion: 20% off plus free shipping. I jumped on this opportunity to purchase a NEW 19" P991 Trinitron monitor for $279 shipped free (Currently listed at $349). I've had very few bad experiences purchasing mail-order/online, but those...
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Jul 28 '09
I ordered the foot pads for the latitude lap top computer and after the S&H which was ~ 4 times the cost of the item, I rceived an incomplete order.
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Jul 10 '09
if item is not in stock, it should be noted so. it took too long to receive the item i ordered.
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Jul 22 '08
very good
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Apr 29 '09
This is my second recent purchase from dell. My first order was by phone. Had a problem with ordering on the web site for my 2nd purchase but got it through on the 2nd try.
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Oct 11 '09
The process is very organized for me to know when I need more ink ~ my compute flashes (at times, an annoying ~ but needed) reminders. I click onto "Order Ink On Line" and choose the type ink I need ~ the form Dell uses is susinct and the product/s usually arrive with the stated number of days the checkout process indicates.
My only negative comment would be that I think the ink cartridges are too expensive, so I continue to look for sites that will have a similar product at a lower cost.
Otherwise, I believe they have their web ordering process done in a very organized and professional style.
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May 17 '09
VERY EASY TO USE .
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Jul 10 '09
acceptable
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Aug 28 '08
My daughter and I were able to find the laptop that she wanted for college.
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Jun 22 '09
I purchase a wireless printer and received a V305 that I was told by the sales agent was wireless. We were in the process of moving and it took me several months to hook the printer up. I was told I had waited too long to get the unit replaced, even though I offered to pay the difference in price and take a refurbished V305W and pay shipping to return the V305.
Two weeks ago I ordered ink and had to completely update my account information that should have been in my account.
John & Sheryl Toftemark
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Nov 13 '09
i loved the service i get from dell
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Jul 22 '08
Excellent experience
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Sep 09 '08
We just switched to STAPLES as our office supply vendor and found that we can order Dell supplies from them. This is a plus for our office. It's one-stop shopping.
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Nov 20 '09
I have not received the product yet, But I like Dell and their products. This wil be my third Dell computer. Go Dell You Rock!!!
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Jun 18 '09
I cannot answer questions 6 & 8. I still have a gift certificate which I was unable to use and I have not heard anything back from Customer Service on this although e-mails have gone back and forth. Someone needs to use the thought process and not just push e-mails back and forth. My gift certificate was good thru June 2009 and I was constantly told thru e-mail that it had expired. No one has confirmed that I have a good usable gift certificate and until that time I think the service and e-mail "canned" answers need to be looked into. I just wish someone would give me an answer why my certificate is NOT GOOD when it states EXPIRATION DATE; JUNE 2009. It's easy to push keys on the computer to send answers, but someone needs to look into the problem and give me an answer. Shirley Braspenninckx. I have to answer question 7 yes because in checking around Dell is the only one to supply these ribbons otherwise, I would certainly obtain them from someone else.
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Oct 12 '09
Working thru the website at times was cumbersome. Delivery time was excellent.
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