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by kevyt , Nov 21 '03
I ordered a Pioneer 433CMX Plasma monitor and wall mount on 11/15/03. The wall mount arrived on 11/18 and the monitor arrived on 11/20. This was a nice surprise because I was not expecting the items to be shipped until 11/26. The sales associate was ...
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by aj4mn , Sep 04 '05
I bought (or should I say ordered) a Kodak digital camera from Dell. Yeah, they had a great price, but in spite of showing "in stock" and "usually ships in 3+ weeks" on the website, the order confirmation came with a 7 1/2 week delivery time!!!! I ...
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by demolaysgirl , Jul 06 '04
After much debate, hemming, hawing and the like, I finally decided to jump on the 20% off offer that Dell offers through their website for the 20GB Dell DJ/Digital Jukebox. I placed the order on Saturday. Here it is...Tuesday evening...still no posted ...
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by cmdrwack , Jun 21 '02
I found Dell's on-line ordering web-site to be very, very useful. It allowed me to tailor a configuration precisely to my need. Most other on-line computer sites offer base configurations, with a only few things you can tailor. I talked to a Dell...
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by michele866 , Jan 08 '04
Dell used to be known for its customer service, now it is the pits. I ordered a computer and refurbished flat screen monitor. They sent the computer in one box and sent clip on SPEAKERS for the monitor in the other box -- no monitor. When I called ...
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by smesalic , Dec 18 '03
I purchased VIEWSONIC VG800 Monitor from Dell on 11/19/2003 9:19:51 AM. Dell sent me an email Dell Order Acknowledgment with estimate shipping date on or before Dec 01, 2003. Than after Dec 01, 2003 I got one more email First ...
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by becky_v , Jan 20 '03
I ordered a Dell computer, a Dimension 8250, on Dec. 7th. We originally tried to place an e-check but it would not go through, so we decided to pay with a Visa check card. That card went through fine and on Dec. 18th I received my computer. On Dec....
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by jjohnston , Dec 08 '02
Buying on Dell's website was relatively easy, and the computer arrived quickly. This was my second purchase online with Dell and it was similar to the first.
Breaking down the experience; The selection process is interesting because...
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by lrw0408 , Sep 13 '06
I have had two horrible experiences with Dell and they both relate to their online ordering and their customer support! I ordered a laptop for my son two years ago and was trying to place an online order with an online coupon that was advertised. After ...
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by kdanieli , Dec 29 '01
Good shopping interface. LOTS of options. Don't let it overwhelm you! And check out the REFURBS in the Factory Outlet to save MONEY!
I have bought two new systems from DELL and have been very happy with the shopping experience and the...
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by saraab , Nov 20 '04
I recently purchased a Dell 4700 series desktop, and i am very satisfied with my purchase. I had been needing a new computer for a while since i was living with a 5 year old Gateway computer that was constantly crashing and wouldn't do anything i wanted ...
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by theredsea , Jun 22 '02
Having heard many good things about Dell online, I ordered a computer for Christmas. When I got my confirmation it said three weeks for shipping. I was shocked. The ads said three days. The computer would have arrived after Christmas. I then called for...
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by btcutter , Jun 02 '04
This experience is based on buying a plasma tv SONY PFM 42V1 through DELL. The Purchase: Simple procedure. Got online did my research and spoke to customer rep who isn't too knowledgable about plama tv. Ok, I don't really expect them to be since ...
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by fhardy86 , May 04 '05
In April, I shopped for a "refurbished" Dell Inspiron 8100 ..A gigantic mistake! The sales experience is fast and slick .. after all, they want to "sell" .. just don't seek technical help or repair. My original unit soon failed. I promptly found that...
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by cnickey , Dec 10 '03
As a formerly satisfied DELL user, my latest experience was nothing but terrible. I don't know if it's rapid growth, increased holiday orders, or what, but my experience over the last month has been so bad that I canceled my order; it will be a LONG ...
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Nov 20 '09
I am having big problems with Dell's Finance Department they have taken more that hundred dollars out of my bank account in November. I have a monthly aggrement with them for a 25.00 automatic withdrawl. I cannot reach anybody who speaks or understands English well enough to help stop the weekly bleeding of my bank account.
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Jun 23 '09
it was very good
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Jun 17 '09
Online ordering was frustrating - their system reported errors in my input, but did not explain all of them. The order timed out and I assumed terminated. I tried again the next day and it was accepted. I then get a call at work from Patricia who says she was confirming my order, but was more interested in finding ways to add on to my order. I had little patience for this as I knew what I wanted when I order, had gone through all the options of "build your computer" and was asked several times by the order process if I wanted options. I then get an email from Dell saying my order was pending. I call and find out that the first order that was not confirmed was still in their system. I was told to let it lapse. I've ordered computers before without such a struggle from Dell. I hope this is an exception.
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Aug 24 '08
I had a hard time getting online with dell. I guess I don't order often enough. I did receive my ink cartridge very satifactory. Thank you.
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Jul 22 '08
was good...
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Jun 19 '09
good experience!
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Jun 26 '09
I was surprised that Dell had products other than computers! I received the product a day before the original delivery estimate, so it was 3 days from shipment. However, when I tried to track the delivery, this option was never available. No problem though--Dell is great and the Samsung DVD/VCR I bought is terrific.
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Aug 20 '08
Easy - user friendly.
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Jul 10 '09
acceptable
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Jun 18 '09
I cannot answer questions 6 & 8. I still have a gift certificate which I was unable to use and I have not heard anything back from Customer Service on this although e-mails have gone back and forth. Someone needs to use the thought process and not just push e-mails back and forth. My gift certificate was good thru June 2009 and I was constantly told thru e-mail that it had expired. No one has confirmed that I have a good usable gift certificate and until that time I think the service and e-mail "canned" answers need to be looked into. I just wish someone would give me an answer why my certificate is NOT GOOD when it states EXPIRATION DATE; JUNE 2009. It's easy to push keys on the computer to send answers, but someone needs to look into the problem and give me an answer. Shirley Braspenninckx. I have to answer question 7 yes because in checking around Dell is the only one to supply these ribbons otherwise, I would certainly obtain them from someone else.
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May 05 '09
Good service, nice product.
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Oct 13 '08
The only problem we had was trying to use our gift card to purchase the printer. It took time and a few false starts to find the correct site to use that allowed us to enter the gift card information. Besides that one thing, the site is well done and easy to find what we were looking for.
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Aug 28 '09
Very easy and straightforward.
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Jun 02 '09
excellent knowledge by the customer service representative of the software required for my upgrades; the package was received as promised and in arrived in great condition.
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Apr 24 '09
As usual Dell provides excellent customer service and products that are FANTASTIC!!!
Received my order a week earlier than expected.
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