Fogdog Sports Online Store

The item I ordered was "in stock" and ready to ship. Wrong! It took them 5 days to let me know the item is actually out of stock. Though, according to their website, the item is still in stock. Wrong again! Now I have to scramble to find this item so close to Christmas. Fogdog is flat horrible!

My wife was getting a little thick so I decided to buy her a treadmill. I was all set to buy one from Sports Authority but they wanted a ton of money to ship it. So after a few minutes I found the same one at FogDog with free shipping. I read some reviews here for them and they were kinda split but I had no problems, infact it came faster than I thought.

BUYERS BEWARE. NO CUSTOMER SERVICE JUST LIP SERVICE. THEY REFUSE TO HELP IN ANY WAY. ALL YOU GET IS BOILER PLATE EMAILS AND CUSTOMER SERVICE REPS WHO CANNOT OR WILL NOT HELP. POORLY MANAGED COMPANY.

I have never in my life had a more nightmarish customer service experience than I did at fogdogsports.com. I bought an online gift certificate that didn't get to the recipient. I provided a second email address; she didn't get that. I asked them to snail mail it; they wouldn't do it. Over a period of a few weeks, I talked to them repeatedly, and kept getting put off. Finally they told me they would flat-out not mail her a gift certificate and would not give me a refund. We tried another email address and she FINALLY got it. But guess what? She couldn't use it. This sparked another round of phone calls by both me and the recipient which did not produce results. My friend finally gave up. I will never, ever, ever use them again and I will tell everyone I know not to use them again.

Ordered 2 items pre Christmas. One shipped but arrived late even though I paid the expedited shipping and was assured in advance it would arrive in time. The other never shipped even though the website said it was in stock. When I finally reached a human in customer service they said they had no idea when it would be in stock and since it was also a Christmas gift I cancelled. It took numerous calls to customer service (and they hung up on me mid conversation several times) to receive a promise of a refund to my credit card. Guess what...it took a full 10 weeks for that refund to be credited to my credit card!!! I've shopped online for over 7 years now and have never had such a horrid shopping experience.

Terrible. No problem making the order, but good luck if the product is shipped damaged. You can only return, they will not replace. Your credit card stays charged until this process is completed. They claim their shipping department are not set up to handle replacements of damaged goods. What a pain.

Rotten customer service. Ordered a pair of cleats for my son on Jan 27, 2006. As of 2/11 they had not arrived. The USPS tracking number provided by them does not work in the USPS website, but when pulled up by the link in the email it shows the package as enroute from the mail distribution center 40 miles from my home...on Feb 2nd. I called on the 11th and a human told me I should receive an email stating that my credit card was refunded the week of 2/20. I called and always got disconnected when I selected the option for a representative. If you select the option for orders, they'll tell you that they can't help you. I finally had to call my credit card company and initiate a dispute of charges through them. Emails to customer service at fogdog only result in an automated response. AWFUL, AWFUL, AWFUL..avoid them like the plague!

I placed an order on 12/29/03. On 12/30/03 they cancelled it with following different reasons

1. From Phone CSR : Customer Cancelled it
2. Email from Fogdog : Item unavailable
3. Online Order Status : Missing info in order.

Above that all Customer Support Supervisor don't want to speak on this issue. I did wait for him for about 15-20min after that CSR (not supervisor) told me that he will not be able to speak with me.

Please never buy from them

I was wary in using Fogdog due to some other reviews but due to the great price offered decided to roll the dice. It was anything but craps! Superfast service, great communication. I would highly recommend this retailer.