FootSmart Online Store

It’s spring and you know what that means? New shoes! Ok, I admit, I don’t really need an occasion to buy new footwear but that is what I told my husband when the box came. I like to shop at Zappos.com and several other sites but this time, I gave ...

I was gift shopping online for Crocs and remembered a catalog I had received from Footsmart.com. So I cruised over to their website to do some shopping. Description The website URL is: www.Footsmart.com. As you can probably ...

Considering that your feet are crucial for traversing life’s winding roads, it’s surprising how much we take them for granted, or abuse them with neglect and ill-fitting shoes. Recently, while relaxing in front of the television—barefoot and comfy—my ...

I needed something to help my feet to walk comfortably with shoes with heels (I am Asian, and my feet is typical flat Asian feet, almost no arch, slightly I have, but almost flat). so wearing certain type of shoes like high heeled shoes are very ...

I placed 2 orders in April, 2007. I ordered a pair of very expensive specialty shoes to be shipped to my aunt in a nursing home in Illinois. They were too big for her so she returned them for a smaller size. They billed my credit card an additional ...

I bought a pair of shoes for my plantar fasciitis from this website and chose standard shipping and it took almost 2 weeks before I received it. The shoes were fine and the socks I ordered were pretty much as they were described. Here are my issues ...

I have severe bunions and other extenuating foot problems.  I have to wear custom orthotics in my shoes.  I can’t walk into a normal shoe store and buy shoes.  My mother suggested ordering from Foot Smart.  I spent one entire ...

I had no problem with my order from FootSmart until it came to making a return.  I recently returned a pair of shoes to FootSmart, within the allowed 60 day time period for returns.  I had tried the shoes on 3 times, wearing them for 5-10 ...

The FootSmart site is easy to order, fast to check out, and delivery was prompt. What a Clearance Section!...

I ordered two pair of shoes and paid for next day delivery. I explained in detail that the shoes must be received the next day since I was leaving. The next day when the shoes were not received, I called Footsmart, explained my concerns and was told the shoes were shipped 2-3 day. I cancelled the order. Four days later I had not received the shoes, but my credit card was billed. I called customer service. They assured me they had contacted FedEx, cancelled the order and the shoes were being returned to them. As soon as they received the shoes, I would be refunded. It has now been 11 days. I have received no shoes and no refund. The customer serviced manager was rude and refused to issue a credit although he could confirm from FedEx tracking that the shoes were indeed being returned. BEWARE!!

We ordered men's clogs and used THEIR US/European shoe conversion chart, which was incorrect. The clogs were too small - every other conversion chart we found online says we should have ordered a size larger. We told them we wouldn't pay to ship them back since their conversion chart was incorrect. We were told that we were wrong, that their chart was correct, and they wouldn't pay to ship them back. We are disputing the charge with our credit card company.

Footsmart.com is BAD NEWS - order elsewhere (ZAPPOS.com) if you can. Zappos.com has a GREAT return policy - free shipping both ways. My husband has since ordered similar clogs from zappos.

I ordered some Throlo socks that were on sale and the Footsmart website said that they were 'in stock'. The next day, I received an email stating that they were backordered and that I 'should' have them within 21 days. One of my pet peeves is ordering something that is said to be in stock and then isn't; it borders on misrepresentation of the products. In fairness to them, their website did reflect that the socks were not in stock after that.

The other problem that I had with them is that they did not respond to 2 emails from me in regards to the order status - that is bad.

Today, I called them and canceled the order and won't be doing business with them again.

Good product selection and solid customer service! For even hard to fit feet, FootSmart had choices for me. I'll shop there again.

Buyer beware! Note the .85 "order assurance" fee that you MUST select if you want to make sure you get what you pay for. It is an easy selection to overlook but if you do and the item is damaged in shipment to you (UPS AND FedEx), then Footsmart will not replace the item. I am shocked that a supposedly reputable company will not replace an item damaged before you even receive it unless YOU pay extra for insurance. I verified with their customer service rep that this is in fact their policy, though. I don't care how small the cost. This selection is easily overlooked on the order screen. Thankfully I caught it and it made me decide to buy elsewhere. I worried that I would be overlooking something else if I were to buy from this company. Needless to say..I'll shop elsewhere for my products.

I have bad experience with FootSmart.
I purchased 2 shoes and returned both. I used smart label and put the items into one box. They charged $10.95/PER ITEM as a handling fee.
This is not all.
I also purchased a sale item and exchanged to the same item but larger size, they charged normal price for the exchanged item plus $10.95 handling fee. They charged to my credit card without asking a permission.