Music123 Online Store

I purchased a set of Seymour Duncan pickups on 4 January 2007 and paid immediately with PayPal, order number 4426473. I paid for premium shipping to Cape Town, South Africa. It is now 19 February 2007 and I have still not received the goods. I have sent them countless of emails to ask for an explanation and they have not had the decency to reply to even ONE of them!

Does anyone know how frustrating it is for a South African to save up and pay top Dollars for a product from a so called top online company and then being treated so badly!

Whether this product will ever arrive I don't know but what I DO know is that I will never ever shop at music123.com again!

International buyers BEWARE OF MUSIC123.COM!!

Shopping at music123 was the worst online shopping experience I've ever had.
I ordered a workingman's 12 bass combo amp & cover on 9/19/05. the cover arrived in 3 days. The website boasted free and quick shipping times, and the amp was supposedly in stock.
after a week I sent an email to customer service trying to find out what was going on. No response.
I called, spent hours total on hold trying to find out what the story was. I finally cancelled the amp and ordered it from SWEETWATER (it came from Sweetwater in 4 days). Then I found out that the cover that came from music123 didn't even fit the Workingman's 12!
I returned the amp cover and it still took more emails and more phone calls to resolve the $17.99 that wouldn't go away. Music123 "refunded" the $17.99, but left a $0.58 balance on my account. I'm still emailing and calling to get rid of this $0.58, and get rid of MUSIC123.

Don't buy from this store. I have been waiting over two weeks for something they said they had in stock. My card was charged when I ordered but I have no information as to when or if the item will ever arrive. Customer service were unfriendly and unhelpful. They say I may have to wait another 2 weeks until the item ships and can't seem to see why waiting a month (for something they say on their website will be shipped the same business day) is a problem. As far as I know I may not even get the item. I will never buy from this store again and would certainly prefer to pay a higher price for something then put up with the service I have received from music123.

These guys have the WORST Customer Service I have ever dealt with in any company. Their reps hang up on you. Just call them and when they quickly tell you their name so that you won't understand it, ask them to repeat it. They hang up. Ask them what their operator number is - they hang up. They all are in on this game they play, knowing that there is nothing you can do about it. They are rude. The time waiting to speak to one is unbearable. Then they usually do not know what is going on.

I ordered a Fender Rumble 100 amp over a week ago. In their advertisement, it states that availability is 3 to 5 days. Yet, they still do not have an amp to send me. It does not take a week to get an amp from ANYWHERE in the U.S. so they are just crapping out on me as usual.

Why do I buy from them? Prices, convenience of my MUSIC123 credit card, other than that, I would never buy from these bozos. They truly suck!

Still not delivered after 6 weeks.They do not reply to emails.Tried to contact by phone only to be put on hold for twenty minutes at a time and then disconnected.Iwill never shop there again and will warn my friends of the same.

I ordered an Ibanez bass off of music123. I chose the free shipping because I'm cheap, and as usual I was promised 5-7 business days. Little did I know that that meant 3 and a half weeks. The package came well packed and all, so I'm not complaining about that. I don't know whether it was Fedex's fault or music123's but I prefer musiciansfriend/UPS.