Epinions.com 
Join Epinions | Learn More! | Sign In   
           
HomeWeb Sites & Internet ServicesOnline Stores & ServicesNeiman Marcus Online Store
Neiman Marcus Online Store

Neiman Marcus Online Store

Overall store rating:  Store Rating: 2.5
Reviewed by 29 customers
Write a review
Subscribe to reviews on this store
  View Information
  Read Reviews and Surveys
  Write a Review


Read Reviews  
Showing 1-15 of 36 reviews Page 1 2 3 - View all   Next
Sort by
Rating
Sort by
Review Date
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
On-Time Delivery:
Selection:

Neiman Marcus lives up to its service!

by minamarie , Aug 03 '01
Pros: Neiman Marcus promises quality and delivery!
Cons: NONE!!
I have shopped at Neiman Marcus for years and I have been shopping Neiman Marcus on-line since its' beginning! I especially use the On-Line store to send special gifts from weddings to birthdays. Plus the store's founder said he would provide quality...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
On-Time Delivery:
Selection:

Neiman Marcus embodies Texas Hospitality

by soothsayer Epinions Most Popular Authors - Top 100, Jan 23 '02
Neiman Marcus is fun, who have heard of the $250 cookie recipe? It is an urban legend purportedly about Neiman Marcus charging someone a princely sum of money for a simple cookie recipe; and wanting to get back at the store, that someone decided to post...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
On-Time Delivery:
Selection:

So You Don't Want My Money?

by Darkmistress Epinions Most Popular Authors - Top 1000, Feb 12 '02
Can I say that I’ve shopped at Neiman Marcus’ online store? I went searching for something there. I would have made a purchase, but after their behavior I wouldn’t spend a cent there to save my life.

Ohhh, am I being overly snotty? No, but...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
On-Time Delivery:
Selection:

Same great service as their brick and mortar stores

by susieq2214 , Aug 11 '07
I have read some of the other reviews on Neiman Marcus and was surprised to find that some had bad experiences with the customer service. First of all, I do have to say that many of the products featured in the stores or in the catalogs are not usually ...
Read the full review
Overall Rating:Store Rating: 4.0
Ease of Ordering:
Customer Service:
On-Time Delivery:
Selection:

Fast shipping. VERY strange in-store return policy for online orders.

by nickij , Jan 01 '09
My sister mentioned at Christmas dinner she was in the market for UGGs.  So what?Well, the next morning I was watching Fox News and they said that Neiman Marcus had UGGs at 40% off!Whoo hooo!!It wasn't all UGGs, and it wasn't ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
On-Time Delivery:
Selection:

The place to shop for poor service

by amanda8205 , Jun 15 '02
My experience with NM began when I applied for credit to purchase a handbag that I could not find anywhere else online. After I placed my credit application, I wasted what seemed like an eternity speaking with likely the entire staff of unprofessional,...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
On-Time Delivery:
Selection:

Terrible experience, will never shop at NM again.

by dahlia66 , Aug 25 '05
My experience with Neiman Marcus Online store was absolutely awful. It will be the reason I never shop in one of their stores, even though my husband and I like some of their exclusive products. I will go to Nordstrom or any other store before I will ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
On-Time Delivery:
Selection:

Worse service ever, don't expect me coming back

by sushiwhore , Nov 09 '08
can i say worse experience of my life? i've had an online service rep even terminate my conversation becuase she said it was innappropriate. I WAS ONLY TELLING HER HOW I FELT. i did not cuss, i did not swear. i started off buying a pair of boots ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
On-Time Delivery:
Selection:

Unreliable, Poor Customer Service, Never Again!

by dkouv , Dec 22 '07
I’ve received numerous enticing advertisements for “free shipping, arrival by Christmas” which prompted me to do last minute shopping on the neimanmarcus.com website. To my dismay, I checked the status of my order today to find out that it ...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
On-Time Delivery:
Selection:

It's still Neimans...

by kmrred , Oct 23 '01
Pros: Highest Quality and the Latest Style
Cons: Expensive
I have ordered more than a few times from Neiman Marcus Online over that last couple of years. Every order has been filled accurately, arrived on time, and the merchandise is as pictured on the website or in the catalog. This being Neiman's the...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
On-Time Delivery:
Selection:

Customer Service at Neiman Marcus is Phenomenal!

by onlygirl8 , Jan 03 '02
I have shopped in Neiman Marcus for quality products for years. But, last month was the first time I tried ordering a Christmas gift online to be delivered to my cousin who lives 3 hours away. I should say that it has been a real pleasure shopping that...
Read the full review
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
On-Time Delivery:
Selection:

Great clothing but they are definitely NOT Nordstrom!

by anastassia27 , Sep 24 '05
I love the clothes selection but the CUSTOMER SERVICE IS HORRIBLE! They fouled up my order but when it was realized I received very little in the way of an apology - I ordered a "Virtual Gift Card" in a very high dollar amount and for some reason, for a ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
On-Time Delivery:
Selection:

Terrible, Terrible, Terrible

by lewistia , Nov 05 '04
Terrible, Terrible, Terrible. I shopped on-line and ordered a pair of shoes. I received my confirmation and everything looked good. I then received a email from the company saying there was a problem with my order and I need to call and fix it before ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
On-Time Delivery:
Selection:

Charged credit card twice for an exchange

by thirdeyeonnmNew Member , Dec 14 '09
I recently purchased a pair of Gucci shoes for my son from Neiman Marcus online.  Based on the information provided by the customer service rep, I purchased a size that was way too big.  Once recieived, I filled out the exchange form, which I ...
Read the full review
Express Reviews
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
On-Time Delivery:
Selection:
Impossible to order online correctly.
by bluezzzzzz ,Jun 21 '04
First problem : I ordered sandals on line. 5 minutes later I realize I want to add sneakers to my order so I call Neiman Marcus online customer service. Neiman Marcus informs me that my online order did not exist so they advised me to order again on line. The next week, my first order arrived ( this is the order that Neiman claims did not exist when I called) and also my second order arrived. Now I have to pay for all the extra shipng charges to receive order and return order.


Second problem: Neiman Marcus tricked me into buying mens shoes instead of womens shoes.

I perform search on Neiman Marcus web site, typed "Cole Haan". Two pages of Cole Haan pocketbooks, high heels and sneakers appear. I place order for sneakers. When sneakers arrive they are mens size 9 instead of womens. When I call to complain, Neiman Marcus customer service has no apology or offer to pay for shipping of item that is THEIR mistake.

Nowhere does it state the gender of the shoes on Neiman Marcus web site, Nor on the confirmation page I printed out, nor on the sales order form.


Read more
Showing 1-15 of 36 reviews Page 1 2 3 - View all Next




Related Deals  
Horchow Neiman Marcus Cherry Blossoms Lidded Box
Pretty decorative pieces are handcrafted of porcelain and hand painted in a delicate white cherry blossom motif on a blue ground. Imported.Lidded box,...
$295.00
at
Horchow
Horchow Neiman Marcus Cherry Blossoms Lidded Temple Jar
Pretty decorative pieces are handcrafted of porcelain and hand painted in a delicate white cherry blossom motif on a blue ground. Imported.Lidded box,...
$385.00
at
Horchow
Horchow Neiman Marcus Cherry Blossoms Vase
Pretty decorative pieces are handcrafted of porcelain and hand painted in a delicate white cherry blossom motif on a blue ground. Imported.Lidded box,...
$395.00
at
Horchow
Horchow Neiman Marcus Asian Quince Faux Floral Arrangement
The brilliant blooms of this faux Asian Quince branch arrangement bring the anticipation of spring to the room. Handcrafted polyester-silk stems are i...
$425.00
at
Horchow
Neiman Marcus Neiman Marcus Exclusive Butterfly Candle
Exclusively ours. A soothing blend of crystallized ginger, nutmeg and clove illuminated by lemon leaves gently touched with black patchouli. Presented...
$28.00
at
Neiman Marcus


Related Search Terms   
bedding bedspreads curtains rugs shower curtains bed in a bag comforter set home furnishing window treatments fireplaces bathroom accessories area rugs kitchen curtains comforter sets bath rugs quilts shower curtain beds sofas candle holder

Subscribe to More Reviews on Online Stores & Services
Get the RSS Feed: - Add to My Yahoo!: Add to My Yahoo! - Add to Google Homepage: Add to Google

Help | Member Center | Message Boards | Site Rules | User Agreement | Privacy Policy | Site Index | Topic Index  
About Epinions | Careers | Contact Epinions | Advertising  

Epinions | Shopping.com | Rent.com | Free Classifieds | Price Comparison UK

Shopping.com Network © 1999-2009 Shopping.com, Inc. Trademark Notice

Epinions.com periodically updates pricing and product information from third-party sources,
so some information may be slightly out-of-date. You should confirm all information before relying on it.