Neiman Marcus Online Store

Pros: Neiman Marcus promises quality and delivery!
Cons: NONE!!

I have shopped at Neiman Marcus for years and I have been shopping Neiman Marcus on-line since its' beginning! I especially use the On-Line store to send special gifts from weddings to birthdays. Plus the store's founder said he would provide quality...

Neiman Marcus is fun, who have heard of the $250 cookie recipe? It is an urban legend purportedly about Neiman Marcus charging someone a princely sum of money for a simple cookie recipe; and wanting to get back at the store, that someone decided to post...

Can I say that I’ve shopped at Neiman Marcus’ online store? I went searching for something there. I would have made a purchase, but after their behavior I wouldn’t spend a cent there to save my life.

Ohhh, am I being overly snotty? No, but...

I have read some of the other reviews on Neiman Marcus and was surprised to find that some had bad experiences with the customer service. First of all, I do have to say that many of the products featured in the stores or in the catalogs are not usually ...

My sister mentioned at Christmas dinner she was in the market for UGGs.  So what?Well, the next morning I was watching Fox News and they said that Neiman Marcus had UGGs at 40% off!Whoo hooo!!It wasn't all UGGs, and it wasn't ...

My experience with NM began when I applied for credit to purchase a handbag that I could not find anywhere else online. After I placed my credit application, I wasted what seemed like an eternity speaking with likely the entire staff of unprofessional,...

My experience with Neiman Marcus Online store was absolutely awful. It will be the reason I never shop in one of their stores, even though my husband and I like some of their exclusive products. I will go to Nordstrom or any other store before I will ...

can i say worse experience of my life? i've had an online service rep even terminate my conversation becuase she said it was innappropriate. I WAS ONLY TELLING HER HOW I FELT. i did not cuss, i did not swear. i started off buying a pair of boots ...

I’ve received numerous enticing advertisements for “free shipping, arrival by Christmas” which prompted me to do last minute shopping on the neimanmarcus.com website. To my dismay, I checked the status of my order today to find out that it ...

Pros: Highest Quality and the Latest Style
Cons: Expensive

I have ordered more than a few times from Neiman Marcus Online over that last couple of years. Every order has been filled accurately, arrived on time, and the merchandise is as pictured on the website or in the catalog. This being Neiman's the...

I have shopped in Neiman Marcus for quality products for years. But, last month was the first time I tried ordering a Christmas gift online to be delivered to my cousin who lives 3 hours away. I should say that it has been a real pleasure shopping that...

I love the clothes selection but the CUSTOMER SERVICE IS HORRIBLE! They fouled up my order but when it was realized I received very little in the way of an apology - I ordered a "Virtual Gift Card" in a very high dollar amount and for some reason, for a ...

Terrible, Terrible, Terrible. I shopped on-line and ordered a pair of shoes. I received my confirmation and everything looked good. I then received a email from the company saying there was a problem with my order and I need to call and fix it before ...

First problem : I ordered sandals on line. 5 minutes later I realize I want to add sneakers to my order so I call Neiman Marcus online customer service. Neiman Marcus informs me that my online order did not exist so they advised me to order again on line. The next week, my first order arrived ( this is the order that Neiman claims did not exist when I called) and also my second order arrived. Now I have to pay for all the extra shipng charges to receive order and return order.


Second problem: Neiman Marcus tricked me into buying mens shoes instead of womens shoes.

I perform search on Neiman Marcus web site, typed "Cole Haan". Two pages of Cole Haan pocketbooks, high heels and sneakers appear. I place order for sneakers. When sneakers arrive they are mens size 9 instead of womens. When I call to complain, Neiman Marcus customer service has no apology or offer to pay for shipping of item that is THEIR mistake.

Nowhere does it state the gender of the shoes on Neiman Marcus web site, Nor on the confirmation page I printed out, nor on the sales order form.

I ordered a Tod's bag on sale (original price around $1570). It came with no dust bag, no price tag, but with some white stains on its black lining and worn-out leather corners.

I talked to a customer service representative and asked if Neiman Marcus sends used items. She asked me to wait to talk to her manager and came back with an answer that (1) NM DOES send used items sometimes, (2) NM checks if items are in a good condition before shipped, (3) but clearly the item I ordered was overlooked.

UNUSED returned items can be sold but stores like NM should not sell USED ITEMS.

I have more to say regarding how ignorant she was about products NM carries and what she and her manager suggested to clean up the bag, but there is no space here. I will write a letter to their Customer Relations and see what they say.