Red Envelope

I got a swiss army knife, got it engraved, for a gift for Father's day. It arrived on time, wrapped perfect for gift giving (as we live overseas), perfect engraved. I shopped 3 times on line with them now and I am very happy with them! Will certainly shop there again!

I ordered 5 votive candles at the end of November, only to be told they would be back-ordered until Dec. 16. When that date arrived, a live chat confirmed the package would arrive soon. I then received an email telling me it was still back-ordered. Well, today (Dec. 21) I received the package only to find it had 2 votives, not 5! A phone call resulted in a long time on hold, then a representative telling me she'll overnight 3 more. No apologies, no explanations. I'm happy with the product, but very unhappy with how this went.

Red Envelope is terrible!  They do not deliver items on time.  Their site gives you an option of choosing a delivery date, but what's the use? It still doesnt arrive on time.  DO NOT ORDER FROM RED ENVELOPE.  They are not reliable.

RedEnvelope is the only online store where I can find fun and unique gifts. The red gift box is definitely worth the couple extra dollars because I know that me recipient will love it.

Thanks to RedEnvelope for making my life easier!

Do not order from this company. I called customer service before ordering a necklace for my girlfriend and they said it would arrive on time and they said it would to get me to order it. It did not come on time, in fact it was not even shipped by the day it was supposed to arrive. I called to cancel the order since it was already too late and they said they would not. Terrible service and it amounts to fraud.

I'm really amazed that there hasn't been more NEGATIVE reviews on customer service and overall exchange/return process! I ordered a pair of earrings via web site for Mother's Day...days later received e-mail reading "We regret to inform you... unable to ship your complete order due to the unforeseen demand" and that was it. ? I called to get further clarification(no one at customer service had any idea about e-mail) I turns out to be back-ordered gift box. A few days later...present was sitting AT MY DOOR. I called ...BLAMED ME FOR GIVING WRONG ADDRESS. I then have to forward the original e-mail receipt to customer service to confirm my store. I was told I would receive e-mail info to help resolve. NO CALL or e-mail...finally obtained return label (sent back)and never got any type of confirmation that they received product...called again...awaiting e-mail : )

Red Envelope offered an unreliable Christmas promotion. In association with Red Envelope, in an attempt to show it's appreciation of their customers Comcast cable offered free shipping on Red Envelope products, guaranteed to arrive by Christmas. I placed an order on Monday December 25th destined for Maryland, well before the deadline, and on the 24th my order still had not been shipped. When I contacted customer service for Red Envelope, they informed me that my order would not have make the destination by Christmas. I live in California. If I had not contacted Red Envelope, I would not have been informed of their mistake. The only consolation they offered me, was a refund, or shipping to commence on the 27th. I feel they lured customers in with free shipping and a promise they could not fulfill, in order to boost their sales. There were several other reliable companies offering shipping by Christmas, that I could have used, and I could have purchased something and shipped it Fedex or UPS Next Day Air myself.