My experience has been all together different than most reviews posted here! I am so glad I didn't think to read these reviews before I ordered! My parent's have a house full of S&N products from 10 or 12 years ago so I have known of the company for a ...
I ordered top-down roman blinds in 7/03 and had a great experience with the company. I received beautiful blinds, right on time. I installed them easily. Although 3 of 7 blinds were made in the wrong color, the mistake was corrected quickly. Within 2 ...
...A "first things first" to know about my shopping experience... I went into Smithandnoble.com 'blind'. That is, I had seen some roman shades in a Country Living article, noted the source, and went to the site. No catalog in ...
I ordered 9 bamboo shades (waterfall romans) from Smith and noble a couple of months ago, the shades were placed in 3 separate orders. Overall it was a pleasant experience. 3 of the shades that I had ordered were cut to the wrong size. I sent them an ...
i had a very mixed encounter with smith+noble. i began with a great purchasing experience and finished with a very satisfactory product, but in between i found the company sorely lacking. i made my purchase of a set of soft-roman shades following a day ...
We ordered 3 room-darkening honeycomb shades from Smith + Noble about a year and a half ago. At first, we were quite pleased---the web site was easy to use, they sent us free swatches, and it took a relatively short amount of time after our order when ...
I am in the midst of a major customer service issue that I fear will not be resolved well. I ordered 4 custom natural woven wood shades from them to the tune of about $2500. The only reason I ordered from them is because they now offer guaranteed ...
May 17 05 After writing my review to epinions.com on 12/30/04 I also sent a letter to Smith & Noble telling them how unhappy I was with the customer service. I received a phone call from Smith & Noble and was told that they were going to use my letter ...
I didn't actually order anything, because the website experience was so bad it made me nervous. To get prices I had to build a blind. The website wouldn't save my blinds and I had to start all over every time I wanted some information ...
I purchased a "matchstick" type natural roman shade and a solar roller shade from this company, and my overall experience was disappointing. The shipping was prompt, but there is no online tracking of your order. Also, I never received email ...
Several years ago, I placed a $1500 order with Smith+Noble and had no problems at all. The order was perfect, and the quality was good. Everyone that came to our house loved the blinds, and we recommended Smith+Noble to everyone. However, last month ...
We have ordered from Smith+Noble three times over a period of 8 years. The roller shades and wooden shades have all been very good, and arrived as ordered. I have had no difficulty installing any of the 12 or so window treatments I have ordered. ...
I placed an order with Smith and Noble in December and have yet to receive my order (Feb 17, 2007). There was an issue with the way the order was fulfilled (dual fault) and I received a rod that was too small. I was advised to follow their discount ...
UPDATE ON 2/15/04 Based on my prior good experience at Smith and Noble, I ordered three more honeycomb shades and one roller shade. The honeycomb shades came with brackets that were different than the ones I got with my first order described below. ...
I placed an online order with Smith & Noble for 10 honeycomb shades. I specified that the shades be sent directly to my contractor's address in a town 3 hours away because the shades were meant for our second home and our contractor was going to be ...
I think Snith & Noble is one of the best sights on the web.
Also, I have made a number of purchases with them, and a couple times had to call. Each time their Customer service was excellent,did'nt have to wait on the phone long for a rep. and their available 7 days a week. One of the best companys I've dealt with. I wish more companys were like Smith & Noble. Read more
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Dec 02 '05
This is the second time I have purchased window treatments through Smith Noble and it was great. There is a huge selection and the products are excellent quality and easy to install. Read more
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Nov 12 '05
catalog was easy to view choices and to find the right measurements. The swatches I received were very helpful in making a choice. The order was shipped faster than I had hoped and the quality of the merchandise was nicer than I had expected. The prices were very fair and I would definetly order from them again. Read more
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Oct 15 '05
I only ordered curtain fabric samples from smtih noble, these samples were of very high quality fabric, and very useful for my selection process. Read more
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Oct 17 '05
The product was fine the instructions for installation worked well, the delivery timely, I am a repeat customer Read more
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Nov 02 '05
I have used Smith & Noble several times. Read more
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Oct 17 '05
Not only was no estimate given for how long it would take to ship these shades, which was WEEKS longer than I ever expected, but also I never received notice that it shipped until it had already been delivered! Furthermore, I wasted a lot of time trying to make sense of the installation instructions, on which the diagrams of the brakets did not look at all like the brackets that were sent. When I finally gave up and called customer service (whose hours were also incorrect on the insert), I learned that obsolete instructions were sent, and that the proper instructions would be sent the following business day. Only when I insisted on speaking with a supervisor did I learn that despite what I had just been told, the instructions were in fact accurate, but the brackets that were sent were obsolete. The supervisor said the factory even sent Smith & Noble extra brackets to send customers who called to complain that the brackets didn't fit BECAUSE IT WAS A KNOWN PROBLEM. Why Smith & Noble didn't contact their customers who bought these shades before they wasted time and patience trying to make sense of the incorrect brackets I don't know. Their strategy of sending replacement brackets only to those customers who are so frustrated by the time they call for help and find out that the PROBLEM WAS PREVENTABLE and decide NEVER TO BUY FROM SMITH & NOBLE AGAIN is really a poor decision. Read more
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Dec 04 '05
Blinds were made too long - took 3 days to get call back from the person who could correct the problem, then they sent out corrected blinds within 3-4 days. Total delay of about a week. Read more
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Oct 20 '05
I reviewed your fabric selections for ordering window treatments. Both the selection and ease of ordering were outstanding. I expect to make my selection soon. Thank you so much for the awesome service and follow-up.
Jeanne M. Olson
401-248-6442 Read more
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Nov 06 '05
Every thing went smooth. The product looked identical to the catilog image. No Problems. Read more
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Jan 10 '06
I have always had good experiences with Smith & Noble. Your strong suit is your detailed explanations of how to order with the three-four steps of selecting, measuring etc.
I was left with a particularly favorable opinion recently after some email correspondence with Nichole Banks - very smart and articulate and very helpful. Read more
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Dec 01 '05
I have been waiting for swatch samples for almost a month now....I have ordered them two times and both times never received them. I like Smith & Noble products if I can ever order them. I will probably use them since I have no time to research others....I feel their customers service through the internet is unacceptable. Read more
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Oct 24 '05
Website for ordering is one of the easier ones I have tried to use. Read more
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Dec 03 '05
Itwas agood experience ordering on this site. There was one problem while ordering the roman shades, I couldn't add the tassle. There was mention of it but no choices given whie ordering.
thanks Read more
Paperback, Six-Word Memoirs on Love & Heartbreak From SMITH Magazine and the creators of the New York Times bestseller Not Quite What I Was Planning comes a collection of six-word sagas exploring the...
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