Sweetwater Online Store

I have a nephew who is suddenly getting into music in a big way. His recent birthday left me with a challenge. What do I buy a 20 year old who wants to be a musician? Luckily, he told me exactly what he needed. A keyboard case. A keyboard case? I had the ...

Placed an order for a whopping $16.97 worth of stuff on the 20th of December (Friday), 2008 and selected the free FedEx Saver shipping. On the following day (Saturday) I received a call from a very polite customer service representative who wanted to be ...

Fantastic! I was completely thrilled with their huge selection. I was a firm believer in www.MusiciansFriend.com, but when they didn't have a particular item I was looking for, a Google search led me to Sweetwater.com. The customer service was the ...

I've just gotten turned on to Sweetwater through a friend of mine. This has to be the greatest thing on earth for musicians! It doesn't matter if you need simple instruction books or strings, top of the line guitars and amps on up to drums. I mean man, ...

There are literally hundreds of well known and oft used on line stores dealing in musical instruments and accessories. I have purchased guitars, harmonicas, ukuleles and assorted other items from several of them and have, by-in-large, been pleased with ...

Well I would like to say that Sweetwater.com is one big advertising blown-up picture trying to portray themselves as music123 or musiciansfriend or zzounds (you know one of the bigger online retialers) But in reality they are nothing more than an ...

I recently ordered a $699.00 Brand New Zoom HD16 Digital recorder. I orderd it on a friday. My sales rep was going to mail it FedEx ground to Alaska and gave me a break on what would have been $60+ shipping for $25.00. CoolTo make a long story ...

I ordered a Roland V-Tour Electronic Drum set from them. Stephen, my sales rep, was great. Stephen always returned emails very promptly with an email or phone call. When he was out, the sales assistant replied to my email. Sweetwater delivered on time and accurate. My experience with Sweetwater was great. I highly recommend them.

I ordered a keyboard and stand from Sweeetwater.com. I got a phone call the next day (early - my order was placed the night before) to let me know the stand was back-ordered and they wanted to know if I wanted to wait. I didn't - so I got the keyboard in about 3 business days and it didn't work right. So, I emailed them the next day and I got a phone call in 5 minutes about it! I was connected to technical support and he patiently helped me to decide if there was something wrong with it (there was). So, he sent a new one 2 day FedEx and sent a return label for me to ship the old one back! I was very impressed with everything - plus I love the keyboard! Oh, it was free shipping (both times) and they were the cheapest on the web for the keyboard I wanted. They really went out of their way to give me excellent service!

Not only were the items I was looking for cheaper than other places such as amazon, it had free shipping which amazon did not have. It shipped quickly with no problems. Was hesitant at first since I'd never heard of Sweetwater but am glad I tried it out. They've earned my business.

When I bought my things from Sweetwater.com they arrived in new condition and very quickly!
The sales person was upbeat and friendly.

Also the gave me there catalogue and a little candy Free!
Now thats nice!

I would defiantly shop here again Ws.

Keep up the good work!!!

Recently purchased a Gator semi-hardshell case for a Roland 88Key digital piano from Sweetwater. Although the specs loosely describe the case dimensions, I needed to speak to someone for advice on a G76 case since this piano is very slim-line and would be lost in the 88Key case. I called the SweetCare Center 800-222-4700 and spoke with Jeff Rodgers. Jeff knew the exact dimensions of both the keyboard and case I wanted and put me at total ease with my selection. He also recommended the correct microphone and amp that I will be purchasing from Sweetwater in the near future. My local music center didn't have the product nor the knowledge to help me with this order. I've used the case several times now to transport my daughter's keyboard to and from college. It is perfect. I'm glad I found Sweetwater.com
Five Stars for all categories!

Sincerely,
Carl Doll
Manassas, VA

They are great. I ordered a synthesizer on Saturday with my personal check; the instrument arrived at my home the following Wednesday! It was in perfect condition and with a couple of complimentary Sweet Tarts and Fireball candies.
What more can you ask? Friendly sales personnel and speedy response.

I've purchased a couple Shure products from Sweeterwater.com with no problems.  Customer service was A+ and I received the product in a timely manner.  They aren't the cheapest but service is more important to me.  One order I entered the incorrect number.  They were more than happy to let me return the product and credit my account.  Received the new product within a couple of days.  I have another order to place and am going to give them another shot.  I am a REAL customer, not an employee!

I had a pleasant experience with Sweetwater.  I placed an order, it shipped in the same days and arrived 6 days after that. With Free Shipping! Price was best I could see from any reliable retailer.

Highly satisfied with the order and delivery and will DEFINITELY use Sweetwater again!