TowerRecords.com

My wife ordered me three DVDs before Christmas for my birthday. Before Christmas their policies and shipping policies somehow changed AFTER Christmas! Of course this meant that they decided to screw around and take several weeks to ship the items!

We were told not only would it take 8-15 days in transit (shipping) but that it had taken 8-10 days processing time also!!!

Its been 18 days since they were sent out, and I still haven't recieved them! To boot, when we initially called to inquire about the DVDs, we got the run around and they refused to put a supervisor on the phone with us. First saying there was no one there, then later saying they were busy and were not availible.

So, thank you Tower! So, far you've got our cash, and we've got nothing!

I have bought some wonderful Jazz Cd's from TowerRecords.com. On their site you can listen to a few moments of many of the tracks before deciding to buy a certain cd. The site is very easy to navigate. It seems like there are always sales, specials, new and used... I've even found some rare, hard-to-get things. Check out is easy. TowerRecords.com has excellent communication through e-mail; and your music comes packed well and without delay! I will continue to shop with them.

SUPER!!! I found all the albums I was looking for! It was super fast! Delivery was prompt! Loved the customer service!

Purchased Desperate Housewives Season 1 for a Christmas present for my girlfriend. $39.99 and free shipping. Received it in a week and the checkout process was painless. Shipping was free for any order over $20. Very satisfied and will be back!

I did not like how the ordering process is online. I was confused if my information was registering when I punched it in. A new page kept popping up, and it was hard to get back to where I was at. There was a good selection once the sight took you to the right place. My order was within the time frame I was given.

I ordered a product from this web sight and it was very convenient that I received periodic e-mails telling me what stages my product was. It was sensibly priced, the shipping and handling was carried out well, and I have my product now with no defects or regrets!

In my experience, TowerRecords.com is really bad. I bought 4 CDs, and qualified for free shipping. But sooner I realize the package won't make it on time, so I decided to cancel to reoder with expedite shipping. I cancelled through the web, as they indicated, and via customer service email they provided, they didn't answer any of the request. During a week I have been trying to confirm my cancellation without an answer. They ignored my request, and processed the shipping after the 8 days. Ironic.

Tower Records was the most helpful site in helping me make my decision. I had the easiest time finding what i needed to find, great prices and great deals! Everyone should shop at Tower Records.

I recently ordered my St. Anger- Metallica CD from TowerRecords.com and it was a most enjoyable experience. It was easy to find what I was looking for, very clear order forms, and my CD came on the exact day it was supposed to. I recommend TowerRecords.com to anyone who is lazy, ha ha just kidding, to anyone who wants to get a CD but doesn't want to make the trip to the store. I was very pleased with their site.

tower is very customer friendly. i ordered the special edition of disturbed's ten thousand fists. it was a pre order and they kept me up to date on what was happening. they ran out of this item before filling every order, mine included, and let me know. they were very helpful and understanding. the cd finally arrived at their store and was in my hands days later. it also came with a five dollar discount certificate. these guys are great to deal with.