Williams-Sonoma Online Store

Ever since my husband Bill and I moved to Germany, we've been missing some of my favorite American brick and mortar stores. One such store is Williams-Sonoma. We both used to love browsing at all the high priced goodies and gadgets sold there. ...

Pros: I can shop from the convenience of my computer
Cons: Finding sales merchandise can be difficult

I was doing some of my Christmas shopping today. To be perfectly honest I started doing my shopping in early July. I like to find things that I think the people on my list will truly love and I had the mob scene in the stores and malls after...

Again, I don't have a Williams Sonoma store near me (about an hour away)so I rely heavily on the online store. Looks and Layout: This is one of the cleanest, finest online stores I have encountered. Because this is more high-end, I expect that and I ...

We purchased 7 gift cards of $50 and $100 each. When they came, each gift card was in a envelope glued to a catalog. Unfortunately, there was no way to tell which were $100 and which were $50. So we had to remove the envelope from the catalog to open ...

To be perfectly honest, I don’t remember how I first discovered Williams-Sonoma, but over the last several years it’s become a love affair. As someone who’s only recently embraced cooking (particularly pastries and baked goods), ...

I did not like the appliance I purchased and it was returned to them with no problem. I was refunded shipping both ways. There was only courtesy and no...

This retailer has a great selection of unique kitchenwares. The items they sell are not collector quality but very attractive for everyday use. The online catalog is simple and the shipping charges reasonable. This is a very trustworthy site with brick...

William-Sonoma has some very nice stuff which is why my wife and I chose to register there for our wedding, but the customer service has been so poor that it tainted everything else. We had a number of issues with trying to return duplicate items to the ...

I have had nothing but great experience with W/S online. I purchase items for myself, plus I use the gift registry service so friends and family can buy gifts I need and want with ease.

Delivery is always reasonable, and returns - when necessary - are a breeze at my local 'brick and mortar' W/S store.

I am an Internet junkie, and this is one of my all-time favorite web sites!

I am a savvy online shopper and always look for good customer service.  I purchased a waffle baker around Christmas.  When it came it was defective.  I wanted to return it, which was no problem, except they would not refund my 16.95 original shipping AND I had to pay to return it for a credit.  Williams-Sonoma has now been crossed off my list of online stores to buy from. Please seriously consider their return policy before ordering.  They claim 100% customer satisfaction.  That is a joke!  Never again

I enjoyed an easy transaction would great results. I placed my order through the website, and within 2-3 days, my packaged arrived. They were a set of glasses and they could not have been packed better! including the box the glasses were originally packed in, the package was triple boxed with lots of padding and and packing peanuts. Nothing to complain about here!

Williams-Sonoma offers the consumer accurate information about the products offered, and is very knowledgeable about what they sell. Their customer service is the best I've seen.

Beware of Williams Sonoma On-line. Impossible returns and terrible customer service.

I received a gift purchased on-line from Williams Sonoma. I returned the product to a Williams Sonoma Store. I was given a poor carbon copy receipt and they couldn't tell me my credit.

Every time I called customer service I have received terrible service. Multiple calls to the customer service department were always met with confusion on their end. Even when I was given the extension of an individual rep, I could never get her on the phone again.

After about 4 months, i finally go my refund. Avoid Williams Sonoma Online as it is not worth the effort.

I was looking for a replacement part for my Williams Sonoma bread machine. I bought the item at a clearance store so no warranty was involved, but the quality of the service on line was dreadful. The operator first told me that the company did not make this item, then told me I would have to order a new one, then that they could not ship to Canada. It seems I will have to buy another bread machine, but it won't be a Williams Sonoma!

This is one of the finest on-line stores available. The quality and variety of merchandise is excellent. Items arrive in a very timely manner with emphasis on order accuracy and documentation. The customer service department can't be congratulated enough...sometimes this is a problem when shopping on-line stores. They promptly refund your credit card if you are not totally satisfied with your purchase. I simply cannot say enough about their customer satisfaction policy.