Zappos.com

Everything was perfect, from start to finish. The website is well organized, there is excellent information regarding fit, etc. that is helpful with decision making, the selection is outstanding, delivery is prompt and returns couldn't be easier. This is the best shopping website I have ever used.

I've made many purchases from Zappos.com and have never been disappointed. They carry a huge selection of shoes in multiple sizes. I've never found an item to be out of stock. Shipping is free and deliveries are prompt. Your confirmation is emailed immediately and a tracking number soon follows.

After a frustrating experience with www.myshoestore.com that ultimately cancelled my order after a month, saying they could not get the shoes I wanted, I ordered the SAME shoes from Zappos late on a Friday night. I quickly received three emails from them - telling me they received the order, telling me it had been shipped and then the tracking number. Great communication! I checked the tracking number and by Saturday night, the package was in my town ready to be delivered. The weekend went by and on MONDAY, I received the shoes via UPS! Super service! I couldn't believe it!I wasted a month with the other website and then Zappo's delivered just like that! I will be telling all my friends about this site. FREE overnight delivery! AND the price was a couple dollars cheaper than the other site! And a 365 day return policy - you can't beat it! I chose Zappos because of the good reviews on Epinions and they were right on - I will be using Zappos again soon.

Excellent store. Great selection. They shipped my shoes the day they received my order, and they arrived 2 days later. I am very pleased.

Zappos no longer honors their price guarantee. Their price was 30$ higher for a pair of boots I purchased than another online sight shoes.com that also offered free shipping. When I contacted Zappos today they said they no longer honor the price guarantee but when I bought the boots they were still advertising the price guarantee. This is false advertising.

This is the one place i love to shop for shoes. Never have any problems with my buy. Very good selection and what most important costumer support!

How's this for delivery speed. I ordered my black Puma GV Specials on Wed night with normal (free) delivery, around 9 or 10 expecting to receive my new kicks MAYBE next Thurs. When I got home THE FOLLOWING DAY, my shoes were already here! To sweeten the deal even more, Zappo's told me they threw that in for FREE, as a thank you. No, thank YOU! I found these great shoes at a local retail store. I had to have them once I saw them, but they were $90,more than I had planned to spend. I slept on it for about a week and when I decided to go get them,they didn't have my size. When I inquired about when they could get my size, I catch attitude and basic uncaring. I've since vowed never to support that store, anyway, I couldn't find these shoes anywhere else. I looked online and found Zappo's. They had the shoes, in my size, and they were $30 LESS! They arrived exactly as pictured, exactly as ordered. I am extremely pleased, the shoes are great, comfortable shoes and I will definitely do business with Zappo's again!

I ordered a pair of Kenneth Cole shoes on Monday and had my shoes in my hands by Thursday. All I have to say is three cheers for Zappos.com!

The selection of shoes are overwhelming! But the website is organized so that you can sort by brand name, size, style.

I had to return my shoes to exchange it for another size. I checked the website for about two days and when I noticed that my shoes were not sent, I called and within in two days had my new shoes. The only reason why the new shoes were not shipped was because they were sold out.

They ever offer a 110% price protection policy!

Ordered BCBGirls dress shoes on January 21 and order was shipped a couple days later. It is now February 10 and I have yet to see a shipment. First time I called they said the drivers were delayed because of snow in the NE. Second time I called I was told it was b/c it was being shipped to a PO BOX (at this point it was 2 weeks after ship date and I have never had a problem with shipments to a PO Box) and they said to call in another week. A week later i called for the last time and was told the shipment was lost and there were no more shoes available in that size. I cancelled my order and will never shop there again.

By far, this is the best place to buy shoes. Their prices are reasonable and the products ship to your house within a few days. I ordered some brown dress boots and received them in 2 days!!! Originally they said that it would take 3-5 business days for them to arrive. However, they sent me an email that said that they were upgraded and would arrive in 1 day!!! When I got the boots they were wrapped in tissue paper and in excellent condition. The boots have lasted me a good couple of years so far and are still in excellent condition. My sister has also ordered shoes from Zappos.com and they were in excellent condition and arrived in 2 days. This website is very reliable.

I love shopping with this online store!  I've ordered several pairs of shoes for myself, my mom as well as for my husband and not once did my orders arrive late or experienced any complication whatsoever.

Their site is excellent as far as navigation, ease of use, very detailed description of products and multiple views of items you're viewing or wish to purchase.  And did I mention they have a VAST selection of shoes you can choose from?  In fact, the selection is such that I had a hard time deciding what to get.

I have since recommended several friends, family members and co-workers to purchase from this site and they are hooked! 

Customer service is also top notch and will purchase from them again and again.

I have purchased shoes and boots from Zappos many times and recommend them highly. The shoes are great as is the selection, especially if you are like me and wear a size that is difficult to find in retails stores. Customer services has always been fantastic. I have had to send two orders back (one my fault, one not) and both have been replaced quickly and without problems.

As for the fit of the shoes being off, as one person wrote,that is what the return policy is for. Just like with clothing, different brands fit differently. Like I said, I have never had a problem with returns or exchanges. They have very clear return instructions that are easy to follow and you can print the mailing labels directly from your computer if you want, which makes the process even easier. Zappos is my favorite online shoe store, and well worth a visit if you are looking to buy some new footwear.

Zappos is THE BEST, most professional and ethical internet business out there to date. Purchases arrive quickly (always within 48 hours) and if you are unsatisfied for any reason returns are easy and free! I am so pleased with their service...don't think twice: order from Zappos with confidence!

I rarely shop anywhere other than Zappos these days for shoes. I have wide feet and I haven't found anywhere else that they offer such a large offering for people with my size of foot. And their shipping is phenomenal. I am usually upgraded to a faster method of shipping than I have paid for and the shoes usually arrive in just two days! Also, if I do have a problem, there is no charge for returns. Can't get better than that!

I have been shopping at Zappos.com since March 2004. I have no complaints at all - they are fantastic. Their selection is good, their customer service amazing. Truly a no-fuss return policy. This is the only place I buy shoes now.