ecampus.com

Not only did it take them over a couple weeks to ship my order, they would not respond to any emails I sent trying to get information. I can't afford not to have my college textbooks when I need to be studying for my classes. Amount saved is small and not worth the wait and trouble. I will not shop with eCampus.com ever again.

I have never purchased from ecampus.com but I did try to sell my textbook to them. They provided postage and I sent my accounting textbook. However, apparently the textbook was either never received or never processed. I have written ecampus.com three times about this matter, asking for the packages tracking information only to receive one unhelpful response.

Even if the blame lies with USPS, the customer service at ecampus.com is substandard. If you want to sell your textbooks back use www.bigwords.com instead and avoid ecampus.com.

Took forever to get the items I ordered. They were rude when I checked on my order. Then UPS just dropped the box off w/o my signature. Ecampus told me that I didn't need to sign for the package. Hmmm...strange! I won't order from them again.

Best price on the Internet. Delivery was prompt and the order process was fast. I would buy from them again.

I've shopped with eCampus.com for the past 4 semesters for my books for school. Compaired to the UC bookstore they have great prices! I was so happy to find a place where I could search for not only textbooks, but all kinds of items for my personal reading collection as well.

All I have to say is:
1. Great Selection
2. Great Service
3. Great Prices

eCampus.com will definitely have my business for years to come!!!

Be forewarned--Ecampus charges 10% of the purchase price for accepting returns! Also, for maximum return of your payment price, better call first to get an authorization to return your product. The telephone clerk who I talked to was sneering and unhelpful. I would never, ever shop here again.

Worst experience ever! Ecampus is very unprofessional and does not fulfill their side of the bargain. I sold my text to them and (after 3 months) still have not seen any money from them. I have sent over 7 contact emails (of which only 3 were responded to) asking for either my money or my textbook back and was told "As an alternative, we can give you store credit."
What is that? If a business says they give cash for books, then they need to give "cash for books" NOT store credit for books. I am STILL waiting for a reply.
If you value money or your textbook, do not use this company!
Highly unprofessional!

I used ecampus.com to buy back 2 of my textbooks. The process to buy back books was very easy to use and I liked the fact they paid for shipping and even gave you a UPS shipping label. I was pleased that it went so smoothly.  However, that's where it ended. They received my books on Feb. 25, 2009, signed by Martinez on deck (according to UPS tracking).  It is now May 7, 2009 and still no check. I checked the status on April 15 and it said the books were accepted and they are in the processing status but no check has been printed.  I emailed customer service on April 15 (frankly I had forgotten all about the books) and I get a reply (from Jayme) that the process normally takes 4-6 weeks. (Well, that time was up as of April 15th.) and because this is a busy buy back time please allow another 2-4 weeks.  Back in Feb/March it shouldn't have been a busy time. I'm very dissatisfied.  I will not recommend ecampus to anyone.  They are just crooks!  They need to be shut down!

TERRIBLE SERVICE. ORDERED SEPT 18 2008 AND NEVER RECEIVED MY NURSING SCHOOL BOOKS. I'M HALFWAY THROUGH THE SEMESTER NOW WITHOUT MY TWO MOST IMPORTANT BOOKS! I'M STILL WAITING ON MY REFUND OF $130.00 THEY TOLD ME TO KEEP WAITING EVEN THOUGH THE TRACKING SAID THE BOOKS NEVER LEFT OHIO...I INSISTED SOMETHING WAS WRONG BUT THEY WOULDN'T LOOK INTO IT. TERRIBLE CUSTOMER SERVICE. NOT WORTH A FREE SHIRT OR FREE SHIPPING. I GOT EXCELLENT SERVICE WITH THE REST OF MY BOOKS WITH AMAZON.COM. FREE SHIPPING TOO! MY BOOKS ARRIVED IN 2 DAYS!

Ecampus does not pay you when you ship a book for them with their Marketplace Division. I shipped a book out on 9/10/07 and I have called a number of times asking for payment, it is 10/11/07, and customer service rudely tells me they have nothing to do with the Marketplace, the only way to follow up on my payment is to email only. I asked for her supervisor and was told she would take my name and number for a call back. I asked the name of the supervisor and was told she was not allowed to give his name. DO NOT TRUST ECAMPUS, they are unethical, and they hide behind smoke and mirrors.

I also mailed several of my textbooks for buyback, at the end of January 2006. Well it's July 2006, and despite contacting them 3 times to ask where my check is, I still haven't received it, and don't hold out any hope. Same line, every time "we're behind in check processing due to overwhelming demand, so checks will be x-y weeks late" (substitute 'x-y' for whatever time period they chose in each subsequent email!). What a scam. Meanwhile they are holding our money and earning interest on it. Furthermore, since I sent them an email threatening to take legal action over the incident, I cannot reach their website from my home computer. What a reputable company...

Very smooth transaction and quick shipment! Will look forward to doing business again! Prices were competitive and will look to eCampus first for all future purchases.

I attempted to purchase a book from ecampus (actually, biggerbooks.com, but they have the same address). I never received an email confirmation of my order. When I called the 800 number, they had a waiting time of over an hour. Even when I tried to wait to speak to a representative, I got cut off before speaking to a real person. I emailed them and requested that my order be cancelled; they emailed me back and said the order was cancelled, but a few days later they charged my credit card anyway.

Don't order from this company!!! You are only setting yourself up for a lot of pain.

Yes, Ecampus.com will buy your used text books. They say you'll get your check in 4 to 6 weeks (which is about twice as long as their competitors take). I WISH 4 to 6 weeks! Here it is 10 weeks and they won't answer my emails inquiring about the buy-back. AVOID Ecampus.com!

HORRIBLE. Please don't get scammed. I think the positive reviews that were posted about this site were fraud. I sent 2 packages of books to them through their buyback program in June, and received NO correspondence from them. I emailed them and received no reply in over 2 weeks. I called their customer service and was on hold for over 20 minutes before i hung up. I just wished i read the reviews before i sent over $300 in buyback books to them (and you know, with the rate of buybacks, that was over $600 of what i originally paid!)