ecampus.com

This is the worst online company I have ever done business with. They shipped the wrong product two weeks late. Then when I requested the correct item be shipped I was told in and email by an employee that it would take 3-4 days to get the reorder in because the person that does that is swamped. They say they have live chat - it has never been in operation in the time frame they advertise it as available. The wait time for customer service is on average a half an hour.

If you need your book faster than 4 weeks, look elsewhere. Their estimates for receiving books "no later than", are inaccurate and they do not offer expedited delivery when the process takes longer than expected. Also, their packaging for paperbacks leaves much to be desired. Lots of bends to pages and cover. Oh, and replies to feedback take a five days.

I signed up for an on-line course late and needed a book ASAP. eCampus had the book cheap and provides expedited shipping, so I ordered it. After 3 business days, no book, no e-mail notification, so I sent an inquiry. They did not respond to my inquiry and notified me a week later that they could not locate the book and cancelled my order. This was my first, and will be my last, order through ecampus.com. I order merchandise on-line all the time, and this is the absolute worst experience I’ve had.

I had a hard time getting through to customer service. I often emailed with a questions and got no response. I had a book that was listed as in stock but at another location-a week later no response and no book shipped out. I would not use them again EVER!!!!!!!!!!!!!!!!!!!

Four months after shipping a buyback order (two boxes of books) to ecampus.com, they have still not issued payment. The best word I can think of for their business practice is FRAUDULENT. Don't do business with them.

Placed an order on 8/31 for a textbook which ecampus said would ship on 9/1 and arrive on 9/6. Paid extra for expedited shipping. On 9/5 ecampus email said "The following item(s) have yet to arrive in our Shipping Facility. At this time we still expect to fill your order and shipping should occur
soon. Delayed items are usually received within a few business days beyond the anticipated arrival date." My first and last time shopping at ecampus.com!!

Ecampus.com advertises products that they do not have and in some cases will never be able to obtain. My son needed two vocal music books that none of the normal reputable sites had in stock including the campus bookstore where my son attends college. Against my better judgment, I went ahead and ordered from this site as they listed that both items were available. My son is not four weeks into class with no books. I called their customer service and waited 45 minutes to talk to a customer service representative. She advised that one book was in stock. When I inquired why they had not shipped the book, she did not have a response. I advised her that I was canceling the order and canceled my order on their website. Two days later, the charge has appeared on my credit card. I have instructed my banking institution that this charge is unauthorized and not to honor it. If we do end up receiving any items, I will promptly ship them back to this fly by night company.

Received 2 of 3 items within about 10 days of order. 3rd was cancelled after 30 days because we have been unable to locate a supplier", however, item still shows "In Stock" on the site. Price has now been raised $2 plus I would now have to pay an additional $5.97 shipping since my new order in under $50.

Read the reviews on this merchant BEFORE you order.

My experience with Ecampus.com entails their book buyback program. I would NOT RECOMMEND doing business with them. It has been 3 MONTHS since I mailed my books to them and they have yet to send me a check or make an attempt to contact me. Also, when I attempted to contact their customer service by telephone I was on hold for over 10 minutes--I hung up instead of wasting any more of my time.

i had been looking for nutritional and disease management books over the internet and ecampus emerged to have what i was looking for, i placed my order and sent a check of $ 96.96 on 31st october, 2005. Since then they claim they have not received my check upto date, at the same time my bank said they cleared the check on 8th of november 2005 payed to ecampus account.resently i have been writing ecampus customer care and they have not responded. I have now sent a complain to the U.S internet anti- fraud unit to deal with the matter.
I would advise anyone not to shop with this internet thieves. Ecampus shame on you, know that you are short lived.
I will do anything even if is to bewitch then or use any powerful witchcraft to teach them a lesson.

I "rented" a book from ecampus over a month ago and chose UPS 2-day delivery.  Well...still waiting!  I called UPS and they did an investigation and confirmed that they delivered it to the correct address...the Ecampus in Lexington, KY, which is where I happen to live as well.  Apparently my book was drop-shipped from another location and the idiots sent it to the warehouse instead of my address.  So, I e-mailed ecampus and of course received NO answer.  Then I called and was told that I had to wait an additional ten days for an investigation.  After the ten days and still not hearing from them, I called again.  Sure enough, they have my book that I paid $78.00 for.  She stated that it would take and additional 2-10 days for me to receive my refund.  Twelve days later...NOTHING!  I'm calling tomorrow and putting an end to this nonsense.  Thanks ecampus for stealing my book and my money. 

I ordered a book from ecampus.com for a christmas present. Their order status webpage listed the book as "on order" for more than 2 weeks, at which time I contacted them about the status. They told me that it was to arrive in their warehouse the next day and it would be shipped out then. Two days later, the order status still showed as "on order," so I contacted them again. They then told me that the book was permanently out of stock. Very disappointing, as I'm sure that they would have never contacted me to advise me of this status.

Don't use this company.

STAY AWAY. I wish I had read these reviews first. eCampus is nothing more than a "Drop Shipper." It's been 2 weeks since I placed my order for one book, and it's still "on order." Why did they have it in stock? My 8 week class starts today, and I'm a book short. Stay away from this company.

Absolute worse customer service I've ever dealt with in online shopping. I had mailed them my books for a buyback back in September, and to this day I still have received no word regarding when I will get my check. Their website states that they mail out checks 4 weeks after receiving the buyback books, but never to this day- 4 months later did I receive anything. Customer service is absolutely moronic, not knowing what is going on nor offering anyway to get in touch with accounts department. STAY CLEAR AWAY FROM THIS COMPANY. They practice fraudulent advertising. I am in touch with Better Business Bureau and will be taking this matter to the State Attorney General's Office.

If you need to sell your books, do it through barnes and nobles, at least they have a reputable name.

An absolute scam. I sent them three textbooks in September and despite repeated calls and emails, no check has ever been printed. They say they are "having problems" with their "system". DO NOT DO BUSINESS WITH THEM! You will never be paid.