| Overall Rating: |  |
| Ease of Ordering: |  |
| Customer Service: |  |
| On-Time Delivery: |  |
| Selection: |  |
|
Avoid them. Not cheapest, Bad CS!
by rob2372 ,Feb 15 '07
Info said both of my items would ship in 5-7 days. On day 8, I emailed about status. They "found" one, but were still looking for the other item. 4 more days, no updates. So I email again asking for ETA. They don't know...still looking for it. Cust service didn't even answer half of my questions. So I cancel the entire order because I found both items elsewhere (CHEAPER). But wait, they cancelled the item they were looking for but not the other cause it was on reserve. So I email CS again to cancel entire order. Hmm, no response. That was Friday. Also sent email to the rep who sent me the "form letter" to my questions. So no response, status has not changed, so I email CS a third time. Still nothing. But Monday AFTERNOON I get a response form three CS persons that it's too late because my order shipped. Funny, because it's Tuesday and USPS doesn't even recognize my tracking number.
So I'll end up with an item I don't need anymore about 3+ weeks after originally ordering it.
ecampus customer service sucks.
Read more
|