ecampus.com

I placed an order on 4/19/06, and got an email from ecampus saying that the books would be shipped by two weeks at the latest. Three weeks later, I got no books, and no response. I called ecampus three times, but could not a clear answer on the shipment. They said they were still checking with their distribution center and could not even give me an rough estimate when the books would be shipped. I also followed up with two more emails which I got no response.

on 6/1/06, I went back to the website to check on the status of shipment and found that ecampus had cancelled the shipment without giving me a call or sending me an email. I just sent another email asking about the cancellation, but I doubt it if I will get any response. The service they provide is awful, and it is very unprofessional how they could treat their customer like that.

I received my book from eCampus.com and it was already DAMAGED! It was supposedly "NEW." There was no shrink-wrapping to protect the book. The book was bent, the cover was creased, and they have only offered me a choice of 10% off or I could return the book. They have me between a rock and a hard place because I need the book for an upcoming workshop.

What a ripoff!!!

As any college student is, I am always interested in re-selling my overpriced textbooks as well as looking for the best deal. Well of course I'll never get what I paid for them but I decided to give ecampus a try since they actually had a decent buy back rate. So here I am, over 4 months later (I was told that it would only take a month or so), and I still have not yet received a check. I have emailed customer service a few times and have been told that they were having huge volumes of business so they were at least 12 weeks behind schedule in check issuing. Which I see by other reviews that this excuse has been used several times before. To sum it up, I think I got screwed over. Check bluerectangle.com. They seem to be doing a lot better. As for ecampus, I will call them every day twice a day if that's what it takes to see the money I am owed.

I mailed 15 Lbs of books for apprised value of over $200.00 (insured mail). The payment check is a month overdue. Each time I call, I get scripted answers similar to those all the other victims already described. I encourage everyone to start legal action, even if it is through the small claims court. I will be contacting student affairs offices through the US colleges and universities. Maybe we can gather for a class action. Check with your state treasury department. Lets show e-campus we did not go to college for nothing. Lets stop student rip off!

I like ecampus a lot. They always have the books I am looking for at competitive prices. They also seem to have a good selection used, at least most of the time. They usually have at least half of the books I am looking for used. Their prices on textbooks are always discounted but I wish they could be discounted a little more. Who wouldn't like that? But that's why i try to buy used from them whenever I can. They are always in good condition, unlike some other sites I bought from.

Placed an order the first week of the semester, for a product that said "ships within 2 to 3 days." After 10 days received an e-mail that my order had not yet been shipped, but they still expected to be able to ship it within 2 more days. Meanwhile I'm getting farther and farther behind in my class. Another week passes. I cancel my order and order the book from another online merchant. It arrives a few days later. A week after that, my credit card is charged by ecampus.com for my order, which reads "CANCELLATION PENDING" on my account page. Tried to call customer support during the hours listed on their website and it was closed. Tried to contact someone by the online chat during hours listed on their website, and it was closed. As of today I still have not gotten my money back. HORRIBLE, HORRIBLE COMPANY!

I bought several textbooks from ecampus.com and was very impressed with their speed, accuracy of order, and prices. Highly recommend!

I ordered the hardcover edition of a book. A few days later I got an email saying they had automatically "upgraded" my order to the paperback, for the same price! There was no way to cancel, I wrote to customer service and they were able to cancel it as the book had not yet shipped.

ECAMPUS is the worst online experience I have ever had. I baught a book over a month ago, which they told me was in stock, then they told me it wasnt and then they told me it was. IT WAS ALL LIES. The customer service was horrible, rude and told me fasle information. Finally a month later they are sending me a USED book, which i wasnt happy about but its too late since I start school next week. I would NEVER shop here agan nor recommend anyone bother with these people. it will be a waste of your time..:(

So I'm a college freshmen and I just bought my textbooks for the first time, I went to amazon and they didn't have two books in stock I needed, one for Precal and the other was for my writing class.

My mom told me to go to ecampus.com and since she was paying for the books, I said what the hell. I was able to get all my books and not only that I RENTED them. Insane man, insane. Who ever heard of renting your textbooks?

Anyway, I only paid like half for them and I got them two days later. Crazy. You should be able to rent everything in life...

This is the SECOND time I've ordered a book, it says, "Usually ships in 3-5 business days." Not that they don't HAVE it, but that it ships in 3-5 business days.. The first time, the estimated ship date was changed to over TWO MONTHS out. So this time, I called to make sure it was there.

GUESS WHAT - IT ISN'T IN STOCK. They don't know when it will BE in stock.

I had initial dissatisfaction and wrote a very negative review regarding slowness and lack of response of customer service. Since then, they have shipped the book I ordered and customer service has stepped up and taken care of business. I am upgrading my review.

Horrible company. Ordered my dvds on Feb 8, 2008 and still no record of delivery confirmation. they are a smoothe bunch here. They assigned me a deliv confirm number.. basically a box with postal label. Probably do not have my products to ship. Like all the bad companies , they did manage to charge my cc . Its a hassle and I am working to get a refund. Their standard line is wait 30 days from shipping . Supposedly, they shipped my product Feb 11th , which is a lie. Please do not do business with this company.

Don't do business with this company. I ordered 7 books from ecampus.com and they only shipped 4 of them and said the other 3 were on backorder. They repeatedly assured me that 2 of these books would be sent but that for the other one I would need to order it again because they couldn't make enough money on the book. The price is the reason that I ordered the book to begin with!!!

I never received the other 3 books and out of the 4 I did receive one of them looked slightly used even though they sold it as new.

Throughout this process, which took about a month, they repeatedly lied to me.

Well I ordered a book from ecampus. The book took a month and a half to arrive. In that time I had moved.
When a book is out of stock it should be taken off the menu plain and simple.
The book was delivered to my original address and now whomever lives at my former address owns it.
When I attempted to resolve this issue ecampus did absolutely nothing but try to put the blame on me.
It will be worth it to pay a few extra bucks to another company that knows how to run a business.
These people are complete hacks. Go somewhere else, please.