ecampus.com

It all went really smoothly--my book came when they said it would, it was the edition I wanted, and I was really surprised at the quality. I had ordered a used book and when I got it, it looked like it hadn't ever been used before. The price was a really good deal.

I ordered an item that supposedly was in stock and selected UPS 2nd Air shipping. It's now 8 days later and according to their order status page, the item has not even been shipped! So I wanted to call them and needed to use Google to find their phone number. Now I haven been waiting on hold for over half an hour and have still not gotten any help. I wish I had read the reviews about them before I bought.

I ordered a book from ecampus.com. After 10 days I still hadn't received the book. I checked the order on their site and found it was on hold in order to get some additional authorization for my credit card. They never advised me of the problem, how to fix it, or anything. By the way, there was NO problem with the credit card. A few days later, a friend also ordered from them and also found the order delayed because of a hold on the credit card. I guess that ecampus simply cannot deliver on its orders. I would NEVER order from them again. They are very unreliable and if you need something from them, don't count on getting it or being advised that there is a problem. Lousy customer service. They still haven't responded to my questions.

I am very disappointed in ecampus.com service. I placed an order for a book "Neuropsychological Evaluation of the Child" for $59.96, I never got a confirmation email in fact I never received any emails from ecampus.com I then checked the status of my order online, it had been cancelled. I called ecampus.com, they said they had cancelled my order because the book price had gone up to $70s, and I could still order the book. I passed on the offer. And they insisted they generally send out emails, NOT in this instance. I guess they did'nt know what to say, "sorry we are raising the price of your order"

11/3/2006

Ordered C programming a modern review textbook
1. Took over a week to get
2. Sent me the study guide instead of the textbook
3. Rude service - told me not to shop with them again - and I won't

Beware of eCampus.com and their business practices. On Jan. 21, 2009, I submitted two seperate buybacks and those shipments were received at their facility on Jan. 26, 2009. eCampus states that their policy is to pay customers for their buybacks within 4 to 6 weeks. After waiting for my six week period to pass, I called customer service and was told that due to a huge backlog, processing time is now 6 to 8 weeks and to call back after 8 weeks. I have utilized TextbooksRUs.com and Firstclassbooks.com and literally shipped my buyback and received payment within the same week. eCampus is deceitful in their business practices and I would not recommend their services as I am still waiting to receive payment for my two buybacks. The only information you get out of their customer service department via email and the telephone is vague and contains absolutely no information with firm dates. I will NEVER use the services of eCampus again and would suggest no one else subject themselves to the drawn out fiasco that I have been entangle in.

Ecampus is horrible. This was the worst experience in customer service I have ever had. One book stayed on the Ships in 7 - 10 days status for two months. They finally shipped the other books in the order about a week before school started. The one that was unavailable for so long I finally found through another company and had it shipped overnight. I called ecampus and they told me that the credit error status was because they had to get the credit card number from me to process the one book shipment since it would now be a different amount from the original order. She said if I didn't give her my number again then it simply wouldn't ship which was fine with me. She told me I did not need to cancel the order because it just wouldn't go through. Now, today, I have an email that the book has shipped and my card has been charged. Thus overdrawing my account. I will never ever again use ecampus.

ecampus.com, I wouldn’t buy from them again. If you need your books in a reasonable amount of time don’t use this online retailer. I ordered a book they supposedly had in stock and requested 2 day shipping; it took them several days to just process the order. I tried to cancel after I realized that the book just wasn’t going to get here when I needed it… they wouldn’t let me cancel and locked my order in for a couple more days. Terrible and unresponsive customer service!

Great Site...Lot's of titles and a good assortment of used textbooks. It's best if you know the ISBN number of the book you need to make sure you get exact version of the title. Customer Service as been very helpful id tracking orders. One thing though. Don't ship textbooks using their postal service option. You can't track them very well and it takes a while to receive them. I think it's a postal service issue, though. UPS ground works great and the shipping rates aren't too bad.

My book arrived in the condition and time frame that they stated. I have never had such fast and excellent service in my 2 1/2 years of buying books online. Thank you ecampus

When my son needed to read a book for school and all of the bookstores in our area were out of it, I naturally went online and ordered it from the cheapest site I could find - which turned out to be ecampus.com. I liked the fact that they had an option for 2 to 3 day shipping (for an extra fee). I got that option thinking that I would actually receive the book in two to three days. That was NOT the case. The book I ordered on the 3rd wasn't sent out until the 9th, and wasn't received until the 12th. Yes, actual shipping time was three days...but that was a whole nine days after I ordered it! I was disappointed and my son spent the weekend speed-reading a book for a project that was due on Monday.

I ordered 3 books from this company on the web store. Site was easy to navigate and it was very easy to find the books needed. The prices were the lowest I could find and free shipping for orders over $49.

I proceed through checkout, specify I want free shipping and my order to be sent in as few shipments as possible ... their systems split my order into 2 shipments and then proceed to charge me for shipping.

Sounds like a hidden revenue generator to me.

I will never order from them again.

I am a student at the University of Kentucky. Not only have I shopped online at eCampus.com I have also visited their warehouse store located here in Lexington, KY. I am happy with all my purchases from eCampus.com, off and online. Their prices are much cheaper than the campus bookstore. They also pay more when I sell them my books.

I ordered a book 3 weeks ago and used fast 2 day shipping.
Those people wont return any of my e-mails. When i called, i was put on hold for a long time, so i just hung up. Really wish i would of seen this site before ordering from
them.

They substituted another book for the one I ordered. I then cancelled my order with plenty of notice, but they still went ahead and shipped it. I refused delivery and it was received by their warehouse. However, it still takes up to 30 business days to process a refund. Ridiculous!