Product quality is the best around. Order was delivered exactly on time. Website provides complete information, even magnified photos of the diamonds. Customer service was outstanding! I spoke with Robin on the phone as she was examining the diamonds...
They had the Asscher cut my now fiancee wanted in my color, clarity, and price range, with excellent symmetry and polish. I contacted them on a Thursday and had the ring on Saturday morning. It is gorgeous and impressed the jeweler that verified it to...
Flawless Purchase, Flawless Diamond by jedioncrk ,Apr 20 '07
As an uninformed consumer, I was quickly brought up to speed with the information provided on their website. The plain and upfront truth given is refreshing and sheds light on the product and people behind it. I corresponded directly with the President (Todd) and the response was always direct and to the point. After initiating the transaction, there could have been more status updates. Nonetheless, I still received the diamond safe and sound. Nice Ice also provides the tools necessary to view your new purchase. The loupe makes examination so much easier. I would highly recommend Nice Ice to anyone interested in just knowing a bit more about purchasing diamonds and highly, highly, highly recommend if you're purchasing from Nice Ice.
Great product, great service, friendly service, and would highly recommend. by faedras ,Jun 30 '04
I recently purchased a diamond engagement ring from Niceice.com (Treasures by RJ). I can't tell you how pleased I was with the product. This particular ring was made by a branded designer and the diamond was purchased through Robin and Todd at niceice.com. They were very helpful and answered all of my questions, usually via email, in a prompt fashion.
The diamond that was purchased came in at a price that was well within my stated budget. The specs were outstanding and the sparkle on this thing is outrageous.
The skinny: Products are top notch, service is top tier, delivery was as discussed (overnight), satisfaction with the product is beyond any preconceived expectations. They made me feel at ease with the entire process.
I would recommend them to anyone who has high standards, is value conscious, and enjoys the satisfaction that comes with a great purchase.
Excellent, Top-notch service and value make shopping here a no-brainer by pricotta ,Oct 09 '03
In my opinion, there is no better place to purchase a diamond. This opinion has been confirmed by all gemologists and jewelers who have seen this amazing stone. Upon receiving the diamond, I brought it to an independent gemologist for grading, who made me feel even better about my purchase and whom I purchased it from. In addition, the jeweler who custom designed the setting fell in love with the stone.
Although not an expert in the diamond trade, the insurance agent that wrote the policy for it was in awe upon seeing its brilliance.
Robin and Todd are wonderful people and you should not be the least apprehensive about purchasing a stone from them. Their reputation within the trade is impeccable, and I couldn't be happier with my purchase. My fiancé is always complimented on her stone wherever she goes.
I intend to purchase all of my stones from Robin and Todd in the future. Their combination of scientific knowledge and incredible subjective judgment with respect to diamonds is amazing, and you will have a very difficult time finding this coupling of skills at any retail jeweler in your town or any town for that matter.
My experience with NiceIce.com was magnificent. They were friendly, quick, and accommodating, and assuaged my fears about buying a diamond over the internet. I would do business with them again in a heartbeat.
Very honest and very friendly by joromo703 ,Oct 27 '05
I bought a $8k diamond from Niceice.com 4 years ago. When I got it appraised, it was a little under what the certification said (I don't blame them, it was an honest cert -- it is just as likely that the appraiser was wrong).
I was very nervous about them taking it back, but they were really cool with it. So I returned it and, with no hassle whatsoever, they put the money back on my credit card. No hassle, no restocking fee, no "store credit." They just refunded me all the money.
I eventually bought another diamond from them was appraised exactly like the certificate said.
Extremely friendly, very open, I recommend them to friends all the time. After all, they passed the big test, they gave my money back with no strings attached!
I bought a 1.782 carat, AGS 000, VS2, F, diamond for my fiance's (I proposed on 11/12/05!!!) engagement ring. Todd was amazing!! He fielded questions from me for 6 months (talking about patience!). Before buying, I had Todd send the diamond to an independent appraiser. I wanted to see it first hand before making any commitments. I was BLOWN AWAY when I saw how brilliant it was. The appraiser was too. He said of the hundreds of diamonds he sees in a month, normally one or two will "pop out" as being truly exceptional. Mine was one of them! :-) If you have any doubts about Niceice, set them aside. They get my HIGHEST RATING and I'll be buying from them again!
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